At a Glance
- Tasks: Lead initiatives to enhance team performance and customer experiences through data-driven insights.
- Company: Join Nationwide, a forward-thinking company focused on collaboration and service excellence.
- Benefits: Enjoy hybrid working, generous home working options, and a supportive work culture.
- Other info: Connect with colleagues quarterly for collaboration events and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by shaping the future of Retail Services with your analytical skills.
- Qualifications: Strong data interpretation skills and experience in stakeholder management are essential.
The predicted salary is between 28800 - 48000 £ per year.
Are you driven by data, collaboration, and a desire to help teams deliver exceptional customer experiences? We’re seeking a Workforce Performance & Productivity Consultant to play a key role in shaping the future of Retail Services through insightful analysis, meaningful engagement, and strong operational delivery.
In this role, you’ll lead small to medium initiatives that strengthen colleague engagement and embed a culture of service excellence, using insight to guide Retail teams toward the priorities that matter most. Working across multiple functions, you’ll build effective partnerships, support channel owners with clear action plans, and deliver concise, impactful reporting and communications that align with business goals.
We welcome applications from colleagues across all functional areas, recognising the value of an analytical mindset, strong data interpretation skills, and confident senior stakeholder management. Whether your background is customer-facing or from another part of the organisation, we appreciate the unique insight and experience you can bring to the role. Your perspective matters, and we encourage you to apply and help shape our continued success.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is expected to be once quarterly.
If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Workforce Performance & Productivity Consultant employer: Nationwide
At Nationwide, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Workforce Performance & Productivity Consultant, you'll benefit from our hybrid working model, which promotes flexibility and connectivity among colleagues across the UK. We are dedicated to your professional growth, offering opportunities to engage with diverse teams and contribute to meaningful initiatives that enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Performance & Productivity Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nationwide. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nationwide before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workforce Performance & Productivity Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nationwide:Your cover letter is your chance to shine! Tell us why you want to work at Nationwide specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nationwide!
How to prepare for a job interview at Nationwide
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
