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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading mutual bank committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Flexible hours, training provided, and opportunities for career growth.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Whittlesey, Cambridgeshire. This role is a 6 month secondment opportunity working full or part time, 25-35 hours per week, Monday to Saturday. This will typically include a Saturday morning shift at our nearby Peterborough branch once a month. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The extra you’ll get includes:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing is important to know every branch is different, and we are all in this together working to have the best version of our branches! There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better: We don’t settle for mediocrity, we challenge the status quo.
- Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 2602 Apply Before: 04/02/2026, 10:55 PM Locations: 1 Angel House, Whittlesey, Cambridgeshire, PE7 1AE, GB; 28 Long Causeway, Peterborough, Cambridgeshire, PE1 1LY, GB.
Customer Representative - Whittlesey employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Whittlesey
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved a problem. Be ready to share these experiences during your interview to demonstrate your ability to empathise with customers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Representative - Whittlesey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that passion to Nationwide!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s handling customer queries or using digital tools, give us examples that demonstrate your abilities. We love seeing real-life applications of your skills!
Be Yourself: We’re not just looking for qualifications; we want to know who you are! Share your personality in your application. Let us see your enthusiasm for helping customers and how you align with our values at Nationwide. Authenticity goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on the journey to becoming a part of our team. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement during your interview. Prepare examples from your past experiences that showcase these qualities.
✨Research the Role and Company
Take some time to understand what being a Customer Representative entails. Look into Nationwide’s values and their commitment to customers. This will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or promoting digital services. Practising your responses will help you feel more confident and articulate during the interview.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the branch culture. Consider asking about training opportunities or how success is measured in the role.