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- Tasks: Support customers with exceptional service across various channels, including in-person and online.
- Company: Join Nationwide, a leading bank committed to keeping branches open for our communities.
- Benefits: Full-time role with competitive salary and comprehensive training to kickstart your career.
- Why this job: Be the face of customer service and make a real difference in people's banking experiences.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 28800 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in West Malling, Kent. This branch is a multiskilled location and closed to the public every Wednesday and Thursday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45-minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Customer Representative in West Malling employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in West Malling
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Nationwide. Don’t wait too long, as we might close the advert early if we get a lot of applications!
We think you need these skills to ace Customer Representative in West Malling
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers, whether it's in person, over the phone, or online.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Representative role. Mention specific skills and experiences that align with what we’re looking for, like handling transactions or supporting product applications.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our branch in West Malling. Don’t wait too long, though – we might close the advert early if we get a lot of applications!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what it means to provide first-class service, especially in a banking context. Think about examples from your past experiences where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with Nationwide
Do some research on Nationwide and its values. Knowing about their commitment to the High Street and their approach to customer service will show that you’re genuinely interested in the role and the company. It’ll also help you answer questions more confidently.
✨Prepare for Role-Play Scenarios
Since this role involves handling customer inquiries over the phone and in person, be ready for potential role-play scenarios during the interview. Practice how you would handle common customer queries or complaints, focusing on maintaining a calm and helpful attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
