At a Glance
- Tasks: Support customers through various channels, helping them access products and services.
- Company: Join a leading financial services provider with a focus on customer relationships.
- Benefits: Enjoy private medical insurance, competitive pension, and performance-related bonuses.
- Other info: Flexible working hours and opportunities for career progression await you.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills. This is a 12 month fixed term opportunity, working full time, 35 hours per week, Monday to Saturday and it is based at our Welwyn Garden City branch in Hertfordshire.
What you’ll be doing:
- Supporting our customers is at the heart of this role whether it’s via phone, video call or face to face.
- By using our range of products, services and propositions you’ll help to identify their needs and support them in accessing our product range.
- You’ll be able to answer a wide range of customer enquiries, including complex topics and referring customers to specialist advisers when you identify a need.
- You’ll be an SME within your branch location, there to support colleagues with quality customer conversations.
- You’ll be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help.
- Assisting our customers through all channels, you will develop skills to deliver the right outcomes for them, demonstrating a willingness to learn as you develop your understanding and skills across our non-advised product range.
- Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them.
- By asking the right questions you’ll be able to discover the options open to them and explain our products and services in a way they understand.
This is a fast paced and challenging role that we’re sure you will find rewarding. You will have previous experience in identifying and meeting the needs of customers using your excellent knowledge of Nationwide’s products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts. This role is jam-packed full of opportunities to use your existing knowledge and experience as well as benefiting from a comprehensive training and support package so you can grow and develop.
The extra you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
About you:
- Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs
- Customer service skills in face to face, telephony or digital channels
- Experience in a Financial Services or a Retail customer facing role
- Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing
- Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple ‘Office’/database applications for member service needs
- Motivation and organisation with good time management skills and attention to detail in your work
- Empathy, compassion and be able to build good relationships with customers and internal and external stakeholders, such as other business areas, local groups or individuals within the community
Customer Relationships Manager - Welwyn Garden City employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationships Manager - Welwyn Garden City
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Nationwide.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Nationwide might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Nationwide will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Nationwide. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Nationwide confidence in your short-term commitment to the role.
How to prepare for a job interview at Nationwide
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Nationwide.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Nationwide that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
