At a Glance
- Tasks: Lead your team to deliver exceptional customer service and manage branch operations.
- Company: Join Nationwide, a trusted name with over 600 branches across the UK.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Flexible working hours and opportunities for personal growth await you.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
You’ll be responsible for ensuring that the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will drive the best results from your team. This role is a 10‑Month secondment opportunity working full‑time, 35 hours per week, Monday to Saturday. You must be within a 45‑minute commute of the branch. Your training will be based virtually in branch. The first 3 weeks are critical to your success – no holiday is taken during this period.
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations, having in‑depth knowledge of our products and services, and creating and implementing the branch’s business plan.
- Using our computer systems and processes – training is provided.
About you:
- As a minimum requirement, you must be able to take control of your branch, lead your people, meet FCA standards, deliver top‑notch customer service, and create positive outcomes.
- You should have experience managing people and working in a busy retail environment, with a commercial understanding and knowledge of financial regulations and processes.
- Strong monitoring and analytical skills to identify opportunities and enhance customer outcomes are essential.
- Resilience, versatility, and flexibility are required to prioritize effectively and deal with changing requests.
- Previous experience as a branch manager in a retail environment is desirable.
Extras you'll get:
- Private medical insurance
- A highly competitive pension scheme
- An annual performance‑related bonus
- Training and development opportunities
- Additional benefits through our salary sacrifice scheme
- Life assurance for peace of mind
- Wellhub – a range of free and paid health and wellness options
- Up to 2 days of paid volunteering a year
We think you need these skills to ace Branch Manager - Wallingford
Leadership Skills
Customer Service Excellence
Commercial Awareness
Team Management
Training and Development
Organisational Skills
Analytical Skills
