At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a trusted bank committed to making a difference in local communities.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Part-time role with flexible hours and a supportive team environment.
- Why this job: Make a real impact on customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
All 696 of our branches will remain open until at least 2030. We’re the last branch on the high street in 148 towns, so you play a local role for customers and communities. We exist to do what’s right for customers - taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life‑changing decisions.
Where you’ll be working:
- Branch: 22 Market Place, Thirsk, North Yorkshire, YO7 1LB, GB.
- Role type: 12‑month Fixed Term Contract, part‑time (28 hours per week, Tuesday to Friday).
- If advertised as part-time, salary will be pro rata.
- Only candidates within a 45‑minute commute of the branch are eligible.
- The branch closes to the public on Tuesdays; you will primarily support customers via phone savings line and optional banking support on those days.
- Training lasts three weeks; no holiday during this period.
The extras you’ll get:
- 25 days holiday per year, increasing to 30; up to 10 extra days available to purchase.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Additional benefits through salary‑sacrifice scheme.
What you’ll be doing:
- Welcome customers into the branch and understand their needs, offering friendly help with banking.
- Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that suit them.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service during peak times.
- Take responsibility for doing things the right way: follow processes, spot potential issues and raise concerns where necessary to protect customers and Nationwide.
- Help keep face‑to‑face banking meaningful and accessible on the high street.
About you:
- Experience or passion for customer service is required; banking experience not necessary.
- Demonstrate pride in helping customers feel confident, supported and listened to, even when busy or complex.
- Show patience, empathy and strong people skills to understand customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities shift.
- Remain calm under pressure, adapt quickly and approach change positively.
- Confident in using technology and digitally savvy.
- Enjoy working as part of a high‑performing team and understand teamwork creates great customer experiences.
- Communicate clearly and naturally, guiding customers face‑to‑face, on the phone and through digital services.
- Take ownership to get things done, acting with care and integrity to protect customers and their money.
Customer Representative - Thirsk employer: Nationwide
As a Customer Representative at our Thirsk branch, you will be part of a supportive and dynamic team dedicated to making a meaningful difference in the lives of our customers. We offer a range of benefits including 25 days of holiday, private medical insurance, and opportunities for ongoing training and development, all within a welcoming work culture that values teamwork and customer service excellence. With a commitment to community engagement and a focus on employee well-being, we provide a rewarding environment where you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Thirsk
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support customers. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with friends or family. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Be prepared to share your experiences! Think of examples where you've provided excellent customer service or adapted to change. These stories will showcase your skills and make you stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at the Thirsk branch. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Representative - Thirsk
Some tips for your application 🫡
Show Your Customer Service Passion:When you're writing your application, let your passion for customer service shine through! Share any experiences where you've helped others, even if it's not in banking. We want to see that you care about making a difference for customers.
Tailor Your Application:Make sure to tailor your application to the role of Customer Representative. Highlight your ability to adapt to different situations and your strong people skills. We love seeing how you can connect with customers and provide them with the support they need.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate naturally, just like you would with a customer in the branch!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Representative entails. Familiarise yourself with the key responsibilities like handling transactions, answering queries, and guiding customers through banking services. This will help you demonstrate your enthusiasm and readiness to make a meaningful difference for customers.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully helped customers in the past. Highlight your patience, empathy, and ability to adapt to different situations. This will show that you can handle the fast-paced environment and diverse customer needs.
✨Demonstrate Your Tech Savviness
As a Customer Representative, you'll need to be comfortable using technology. Brush up on any digital tools or banking apps you might encounter. During the interview, mention your experience with technology and how it can enhance customer service, showing that you're ready to guide customers through digital banking solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the branch's approach to customer service or how they support their team. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values, especially regarding teamwork and customer care.
