At a Glance
- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, the UK’s largest network of branches committed to the High Street.
- Benefits: Enjoy competitive salary, private medical insurance, and a great pension scheme.
- Other info: Flexible working hours with opportunities for training and career progression.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for excellent customer service.
The predicted salary is between 32800 - 32800 € per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Thirsk, North Yorkshire. This role is a 6-month secondment opportunity, working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
From 1 July 2026, the minimum salary for this role will be £32,800.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branch's business plan. Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to use our computer systems and processes. But don’t worry, we’ll train you to do that.
About you:
As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
We are the front line in protecting our members, building our society. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Branch Manager - Thirsk employer: Nationwide
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Branch Manager in Thirsk, you'll benefit from comprehensive training, competitive salaries, and a range of perks including private medical insurance and performance-related bonuses, all while contributing to our mission of delivering outstanding customer service in a thriving high street environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Thirsk
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with their expectations for a Branch Manager.
✨Tip Number 3
Dress the part and bring your A-game! First impressions matter, so make sure you look professional and confident. Remember, you’re aiming to lead a team, so show them you can handle the high street vibe with style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for the branch.
We think you need these skills to ace Branch Manager - Thirsk
Some tips for your application 🫡
Show Your Customer First Behaviours:Make sure to highlight how you embody our customer first behaviours in your application. Share specific examples from your past experiences that demonstrate empathy, honesty, and a drive for improvement.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that are most relevant to the Branch Manager role. We want to see how you can lead a team and enhance customer experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate directness, so make sure your key points stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Before the interview, take some time to really understand Nationwide's customer first behaviours. Think about how you can demonstrate these in your past experiences. Be ready to share specific examples of how you've put customers at the heart of your decisions.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in a busy retail environment. Highlight any training or development initiatives you've implemented.
✨Familiarise Yourself with Financial Regulations
Brush up on your knowledge of financial regulations and processes relevant to the role. Being able to speak confidently about these topics will show that you're serious about compliance and understand the importance of FCA standards in your branch.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations where you've had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
