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- Tasks: Assist customers with transactions and inquiries while promoting digital banking services.
- Company: Join a leading building society committed to fairer banking.
- Benefits: Part-time hours, comprehensive training, and a supportive work environment.
- Why this job: Make a difference in customers' lives while gaining valuable experience.
- Qualifications: Customer-focused attitude and comfort with digital tools.
- Other info: 12-month Fixed Term Contract with flexible working hours.
The predicted salary is between 13000 - 18000 £ per year.
A leading building society is seeking a part-time Customer Representative for its Telford branch. The role involves assisting customers with transactions, handling inquiries through various channels, and educating them on digital banking services. This is a 12-month Fixed Term Contract averaging 28 hours per week, with comprehensive training provided.
Candidates should demonstrate customer-centric behaviours and be comfortable using digital tools. Apply now to join a commitment to fairer banking.
Branch Customer Advisor - Part Time (28hrs) – 12-Month FTC in Telford employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Advisor - Part Time (28hrs) – 12-Month FTC in Telford
✨Tip Number 1
Get to know the company! Research the building society's values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their customer-centric culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help customers with transactions or inquiries. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
Show off your digital savvy! Since the role involves educating customers on digital banking services, be ready to discuss your experience with digital tools. Share examples of how you've used technology to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity to be part of a fairer banking commitment!
We think you need these skills to ace Branch Customer Advisor - Part Time (28hrs) – 12-Month FTC in Telford
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Digital Savvy: Since the role involves educating customers on digital banking services, let us know about your comfort with digital tools. Mention any relevant experience or skills that showcase your tech-savviness.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll get your application directly into our system. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Nationwide
✨Know the Company
Before your interview, take some time to research the building society. Understand their values, especially their commitment to fairer banking. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Skills
Since the role is all about assisting customers, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about specific situations where you resolved issues or educated someone on a service, as this will highlight your customer-centric behaviours.
✨Familiarise Yourself with Digital Tools
As the job involves educating customers on digital banking services, make sure you're comfortable with common digital tools and platforms. Brush up on any relevant software or apps that might be used in the role, so you can confidently discuss your experience with them during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the training provided. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to understanding the position better.
