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- Tasks: Lead a dynamic team of specialists, supporting members in various operational areas.
- Company: Join a forward-thinking financial services company focused on positive member outcomes.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real difference by empowering your team and enhancing customer experiences.
- Qualifications: Leadership experience in fast-paced environments and strong communication skills required.
- Other info: Embrace change in a supportive culture that values collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Multi-Skilled Team is a dynamic way of working; it demands a flexible and agile approach to our ways of working. Change will be frequent and your ability to adapt and evolve to change alongside your team will be vital to success in your role.
You will be leading a team of Specialist Multi Skilled Consultants who will be supporting our members across Retail. You will lead your team through deployments across different operational areas, helping to deal with peaks and troughs in demand. You and your team will be undertaking a range of tasks supporting our members in times of need, which would include but not be limited to Economic Crime, Collections & Recoveries, Complaints, Specialist Customer Support, Remediation and Telephony.
We require our leaders to be able to motivate and inspire a team of consultants and lead them through change in a fast-paced environment. You will support the team in coaching and demonstrate effective oversight in line with the business area’s training and competency development framework.
Responsibilities
You will be required to lead a team of Specialist Multi Skilled Consultants, who support our members in times of need. Through effective leadership and coaching, you will empower your team to be their best and operate to their full potential. Through effective 1-1s and regular coaching, you will create a high-performance culture to enable fair and positive member outcomes. You will lead teams in different operational areas, this could involve managing a telephony and/or administration team dependent on the area of deployment.
You will be required to deliver creative communication methods, to engage your hybrid teams and find ways to create a strong team dynamic enabling trust, collaboration, and support colleague wellbeing. Things change quickly, so it’s vital our teams are kept up to date with their learning through our established competency frameworks in the area in which you are deployed; you will be required to deliver consistent and appropriate communication that ensures teams are kept fully informed and maintain competence in their roles.
About you
As a minimum requirement, you’ll:
- Have leadership experience working in a fast-paced environment, leading teams who are customer facing.
- Be experienced in leading remote or hybrid teams.
- Have knowledge and experience working in the financial services industry, leading operational teams in the areas outlined above.
- Be able to demonstrate strong leadership skills and experience.
- Be positive, motivated and have an inspirational approach to getting the best out of your team.
- Have the ability to coach and lead your team through effective performance management techniques.
- Have a highly professional business attitude with the ability to meet deadlines and develop creative and innovative solutions which improve our outcomes and member experience.
- Demonstrate clear and confident communication skills to enable you to articulate the department’s key strategic priorities, performance goals and objectives along with key organisational messages.
- Possess strong collaboration skills, since much of your success will hinge on your ability to forge and cement strong relationships.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Team Manager employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team through change or tackled challenges. These anecdotes will not only showcase your skills but also make you memorable to the hiring manager.
✨Tip Number 3
Be ready to discuss your coaching style! Since this role involves empowering your team, be prepared to share how you motivate and inspire others. Highlighting your approach to performance management can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can inspire and motivate a team!
Showcase Your Adaptability: Since this role requires a flexible approach, share examples of how you've successfully navigated change in fast-paced environments. We love seeing candidates who can adapt and thrive under pressure!
Be Clear and Concise: When answering the application questions, keep your responses clear and to the point. Use straightforward language to demonstrate your communication skills, as this is key for the role.
Apply Through Our Website: Don’t forget to hit that ‘Apply Now’ button on our website! It’s the best way for us to receive your application, and we promise to get back to you shortly after the closing date.
How to prepare for a job interview at Nationwide
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a multi-skilled team. Be ready to discuss how you would motivate and inspire your team through change, especially in a fast-paced environment. Think about specific examples from your past experiences that demonstrate your leadership style.
✨Showcase Your Coaching Skills
Prepare to talk about your coaching techniques and how you've successfully developed talent within your teams. Highlight any performance management strategies you've implemented that led to positive outcomes. This will show that you can empower your team to reach their full potential.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as effective communication is key for this role. Be ready to explain how you would deliver consistent updates to your team and ensure they remain informed and competent in their roles. Use examples that showcase your ability to convey complex information simply.
✨Emphasise Customer-Centric Behaviours
Familiarise yourself with the customer-first behaviours outlined in the job description. Be prepared to discuss how you’ve put customers at the heart of your decision-making in previous roles. Share specific instances where you’ve used customer feedback to drive improvements and enhance member experiences.
