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- Tasks: Help customers resolve issues and improve their experience with our service.
- Company: Join a passionate team at Customer Resolutions, dedicated to exceptional service.
- Benefits: Enjoy hybrid working, competitive pay, and comprehensive training.
- Other info: Initial training is essential, with expenses covered for travel.
- Why this job: Make a real difference by solving problems and enhancing customer satisfaction.
- Qualifications: Looking for confident communicators who care about helping others.
The predicted salary is between 30000 - 40000 £ per year.
At Customer Resolutions, we're passionate about delivering a brilliant service. Every complaint is more than a challenge, it's an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it!
As a Specialist Service Consultant, you'll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We're looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time.
We are currently recruiting UK-wide for our next induction dates of 16th February and 9th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception.
If you are internal and have experience handling complaints within the 3-business day process, we'd love to hear from you. The initial training will last 3 weeks. It's essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you're new to Customer Resolutions or bring experience, this training is key to your development, so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required.
Travel to one of our sites may also be required during your day-to-day role, but we'll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday. At Nationwide, we offer hybrid working wherever possible.
Specialist Service Consultant | Swindon, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Service Consultant | Swindon, UK
✨Tip Number 1
Get to know the company! Research Customer Resolutions and understand their values. When you show that you genuinely care about their mission, it’ll shine through in your conversations.
✨Tip Number 2
Practice your listening skills. As a Specialist Service Consultant, you'll need to listen actively to customers. Try mock interviews with friends or family to hone this skill before your actual interview.
✨Tip Number 3
Prepare for scenario-based questions. Think of examples from your past where you've solved problems or handled complaints effectively. This will help you demonstrate your ability to reach the right outcome.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Specialist Service Consultant | Swindon, UK
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for delivering brilliant service shine through. We want to see that you genuinely care about helping people and are excited about the opportunity to make things right for our customers.
Highlight Problem-Solving Skills: Make sure to showcase any experiences where you've successfully solved problems or handled complaints. We love curious and confident individuals, so share examples that demonstrate your ability to understand issues and reach the right outcomes.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Specialist Service Consultant role. This shows us that you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Nationwide
✨Know the Company Inside Out
Before your interview, take some time to research Customer Resolutions. Understand their values, mission, and the specific challenges they face in delivering exceptional service. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Specialist Service Consultant, you'll need to demonstrate your ability to handle complaints and find solutions. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This role requires a lot of listening to customers, so showing that you can do this in the interview will be a big plus. Nod, summarise, and ask clarifying questions if needed to demonstrate your engagement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training process, and what success looks like in this role. This shows that you're not just interested in getting the job, but also in how you can contribute to the team and grow within the company.