At a Glance
- Tasks: Support vulnerable members by providing empathetic guidance and connecting them with specialists.
- Company: Join Nationwide, a company that values meaningful relationships and community support.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: 12-month secondment with flexible working hours and collaboration events.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27500 - 27500 € per year.
Are you ready for a role where empathy truly matters? As a Service Consultant, you’ll be a trusted point of contact for some of our most vulnerable members and for the families and colleagues who support them. You’ll take the time to listen, ask thoughtful questions, and understand what someone really needs. Working across our systems and with teams across the Society, you’ll provide clear and accurate guidance. Sometimes that means connecting a member with one of our specialists. Other times, it’s signposting them towards trusted external support. Whatever the situation, you’ll make sure they feel heard, reassured, and supported. It’s meaningful work. The kind that helps people feel safer, more confident, and less alone.
This role is 35 hours per week and core working hours are Monday to Friday 9am – 5pm (subject to change). The occasional Saturday working 9am - 1pm will also be required. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites.
If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
More rewarding. From 1 July 2026, the minimum salary for this role will be £27500.
Specialist Service Consultant in Swindon employer: Nationwide
At Nationwide, we pride ourselves on being an employer that truly values empathy and support, making a meaningful impact in the lives of our members. Our hybrid working model fosters collaboration while allowing flexibility, ensuring that our employees feel connected and engaged. With a strong commitment to employee growth and a culture that prioritises well-being, we offer a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Service Consultant in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Specialist Service Consultant role.
✨Tip Number 2
Prepare for the interview by practising empathy-driven scenarios. Think about how you would handle sensitive situations and be ready to share examples from your past that showcase your listening skills and ability to support others.
✨Tip Number 3
Showcase your understanding of the role during interviews. Familiarise yourself with the challenges faced by vulnerable members and be prepared to discuss how you can provide clear guidance and support in those situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Specialist Service Consultant in Swindon
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Share experiences where you've listened and supported others, as this role is all about making people feel heard and understood.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see that you can provide accurate guidance, so make sure your communication reflects that skill right from the start.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight relevant experiences and skills that align with what we’re looking for in a Specialist Service Consultant.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role.
How to prepare for a job interview at Nationwide
✨Understand the Role
Before your interview, take some time to really understand what being a Specialist Service Consultant involves. Familiarise yourself with the key responsibilities, especially around empathy and support. This will help you articulate how your skills align with the role.
✨Showcase Your Empathy
Since empathy is crucial for this position, think of examples from your past experiences where you've demonstrated this quality. Be ready to share stories that highlight your ability to listen, ask thoughtful questions, and provide reassurance to those in need.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the hybrid working model, and how they support their employees. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking follow-up questions. It’s a great way to demonstrate your communication skills and your commitment to understanding others.
