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- Tasks: Support vulnerable members by listening and providing clear guidance.
- Company: Join a caring team at Nationwide, dedicated to making a difference.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work environment.
- Why this job: Make a real impact by helping people feel safe and supported.
- Qualifications: Empathy and strong communication skills are essential.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for a role where empathy truly matters? As a Service Consultant, you’ll be a trusted point of contact for some of our most vulnerable members and for the families and colleagues who support them. You’ll take the time to listen, ask thoughtful questions, and understand what someone really needs. Working across our systems and with teams across the Society, you’ll provide clear, accurate guidance. Sometimes that means connecting a member with one of our specialists. Other times, it’s signposting them towards trusted external support. Whatever the situation, you’ll make sure they feel heard, reassured and supported. It’s meaningful work that helps people feel safer, more confident, and less alone.
This is a full‑time role of 35 hours per week, working Monday to Friday, 9am to 5pm. You’ll also work 1 in every 4 Saturdays, from 9am to 1pm (you will receive this time back in the week).
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Responsibilities
- Be a trusted point of contact for vulnerable members and their families and colleagues.
- Listen, ask thoughtful questions, and understand what someone really needs.
- Provide clear, accurate guidance across systems and teams.
- Connect members with specialists when needed or signpost to trusted external support.
- Ensure members feel heard, reassured and supported.
- Contribute to meaningful outcomes that help people feel safer, more confident, and less alone.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Bournemouth, London, Northampton, Wakefield, or Sheffield office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Service Consultant in Swindon employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Consultant in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Consultant role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising your listening skills. As a Service Consultant, empathy is key. Role-play with a friend or family member, focusing on asking thoughtful questions and responding to their needs. This will help you shine in the real deal!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've helped someone feel heard and supported. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Nationwide team. Let’s get you that Service Consultant role!
We think you need these skills to ace Service Consultant in Swindon
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've listened and supported others, especially in challenging situations. This role is all about understanding needs, so make sure we feel that connection through your words.
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language to explain your skills and experiences. We want to see how you can provide clear guidance, just like you would in the role of a Service Consultant.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific responsibilities and values mentioned in the job description. Highlight how your background aligns with helping vulnerable members feel heard and supported.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nationwide
✨Understand the Role
Before your interview, take some time to really understand what being a Service Consultant involves. Familiarise yourself with the responsibilities listed in the job description, especially the importance of empathy and clear communication. This will help you tailor your answers to show how you can meet their needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This shows that you value the conversation and are genuinely interested in understanding the role and the company.
✨Prepare Thoughtful Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, how they measure success in this role, or what challenges the team is currently facing. It shows that you’re engaged and thinking critically about how you can contribute.
✨Showcase Your Empathy
Since empathy is key for this role, be prepared to share examples from your past experiences where you’ve successfully supported someone in need. Whether it’s through work or personal life, these stories will highlight your ability to connect with vulnerable members and provide the reassurance they require.
