At a Glance
- Tasks: Assist retail colleagues with ATM and cash-related incidents, ensuring quick service restoration.
- Company: Join a dynamic team at Nationwide, focused on collaboration and excellent service.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for career growth.
- Other info: Flexible working hours with a mix of office and home-based work.
- Why this job: Make a real difference every day in a supportive, high-performing environment.
- Qualifications: Strong problem-solving skills and the ability to stay calm under pressure.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has become available within the ATM & Cash Operations team. We are looking for an ATM Service Desk Analyst to join our customer-focused, high-performing Service Desk Team. As an ATM Service Desk Analyst, you will be acting as a first point of contact for our retail colleagues by assisting them with ATM and Cash related incidents.
You will have the accountability to identify and resolve incidents that have the potential to impact service to the branch network and our customers. You will be working in an operational environment, where tasks need to be completed to ensure service is restored in the shortest time possible. The ability to remain calm and focused at all times is essential.
Joining the ATM & Cash Operations team means stepping into a lively environment where your work directly impacts the service we provide to our branches and customers. You’ll be part of a supportive, high-performing team that thrives on collaboration, problem-solving, and delivering excellent service.
This is a fantastic opportunity to build your career in a role that offers variety, challenge, and the chance to make a real difference every day. Whether you're resolving incidents or improving processes, your contributions will be valued - and you'll be supported every step of the way.
This role is a full-time position with the following working pattern:
- Week 1: 08.30-15.00 (30 hours)
- Week 2: 08.30-16.30 (35 hours)
- Week 3: 09.00-17.00 + 08.30-13.30 Saturday (40 hours)
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
