At a Glance
- Tasks: Lead impactful change in Collections and Customer Support through effective project management.
- Company: Join Nationwide, a forward-thinking mutual with a focus on customer-first values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Other info: Hybrid working model with opportunities for collaboration and career development.
- Why this job: Make a real difference in a role that values your input and fosters growth.
- Qualifications: Experience in PMO and project delivery within complex environments is essential.
The predicted salary is between 50000 - 60000 £ per year.
We’re seeking an experienced and driven Senior Project Management Office (PMO) Analyst to play a pivotal role in delivering high-impact change across Collections and Customer Support. This is a unique opportunity to work at the heart of complex transformation, supporting a wide range of workstreams including secured, unsecured, Specialist Support Team (SST), Small Business, Bereavement, and Power of Attorney.
Working closely with senior stakeholders across Operations, Programme and Delivery teams, you’ll provide critical leadership in governance, reporting, and assurance ensuring change is delivered in a controlled, transparent, and customer-focused way. If you bring strong PMO expertise, a background in regulated environments, and a passion for continuous improvement, this role offers the chance to make a meaningful difference. This is a 6-month Fixed Term Contract.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Leeds.
Responsibilities:
- The Senior PMO Analyst will play a key role in supporting the management of the financial, legal, risk and control environment across strategic business unit projects within Collections and Recoveries.
- This includes providing robust PMO governance, ensuring all mandatory documentation, controls and assurance activities are consistently applied throughout the project lifecycle.
- The role involves facilitating and contributing to working groups and senior governance forums, producing high-quality, insight-led reporting that clearly articulates delivery status, risks, issues, dependencies, financial performance and benefits.
- You will proactively manage actions and decisions through to closure, ensuring clear accountability, while leading lifecycle trend analysis to identify emerging risks, control gaps and opportunities for continuous improvement.
- In partnership with programme and delivery teams, you will ensure all initiatives align to the Value Delivery Framework, providing guidance, constructive challenge and assurance across complex change portfolios spanning secured, unsecured, SST, Small Business, Bereavement and Power of Attorney.
- You will also support prioritisation and dependency management across interconnected workstreams, while driving consistency in governance and reporting standards.
- A strong focus of the role is on improving customer outcomes by enabling effective delivery of change initiatives that enhance operational efficiency and recovery journeys.
- You will help simplify governance and reporting processes, allowing teams to focus on value-adding delivery, while ensuring customer impact and benefits are clearly defined, measured and tracked.
- As a collaborator and role model, you will foster a positive, inclusive and high-performing culture, building trusted relationships across stakeholders and enabling constructive challenge to drive better outcomes.
- Key deliverables include producing senior-level governance packs, delivering accurate and timely programme reporting, maintaining clear oversight of RAID (risks, actions, issues and dependencies), and providing assurance insights across the end-to-end project lifecycle.
- You will work closely with a wide network of stakeholders, including Collections and Recoveries leadership, Change and Delivery teams, Customer Service and Operations, as well as Finance, Risk and Control partners, to ensure successful and well-governed change delivery.
About you:
- Strong PMO and/or project delivery experience within complex change and transformation environments.
- Experience working with recognised delivery methodologies such as Waterfall, Agile, PRINCE2, Lean or Six Sigma.
- Proven ability to apply governance frameworks and delivery standards, including Value Delivery Frameworks.
- Experience supporting senior governance forums and engaging effectively with senior stakeholders.
- Demonstrable ability to manage multiple priorities and deliver high-quality outputs within tight deadlines.
- Strong understanding of project data, including RAID (risks, actions, issues, dependencies), milestones, capabilities, benefits and status reporting.
- Excellent analytical, planning and problem-solving skills, with a high level of attention to detail.
- A confident communicator, able to present complex information clearly and concisely in both written and visual formats.
- The ability to challenge constructively and influence stakeholders to drive better outcomes.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday, pro rata.
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Senior PMO Analyst in Swindon employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PMO Analyst in Swindon
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Nationwide. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Nationwide.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Nationwide.
We think you need these skills to ace Senior PMO Analyst in Swindon
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Nationwide and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Nationwide
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Nationwide will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Nationwide.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Nationwide.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Nationwide. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
