Senior Manager Employee Excellence (Field) in Swindon

Description

At Nationwide, we know that delivering an outstanding customer experience starts with creating an exceptional colleague experience. That's why we're looking for a strategic and passionate Colleague Enablement Senior Manager to join our Colleague Engagement & Enablement team and play a key role in shaping how our people learn, grow, and succeed.

This is an exciting opportunity to lead a team responsible for delivering high-impact enablement initiatives that support colleague onboarding, development, engagement, and performance across Retail & Customer Operations. Working closely with senior leaders and stakeholders, you'll provide inspirational leadership, coaching and direction to your team, ensuring the successful delivery of programmes that empower colleagues to do their best work every day. You'll help design and deliver strategies that build capability, strengthen engagement, and create a high-performing culture across the business.

As part of Business Services, you'll be joining a shared service function that supports the teams responsible for protecting, supporting and serving our customers. Through your leadership, team management expertise and strategic vision, you'll drive continuous improvement, foster collaboration, and ensure your team delivers a best-in-class colleague experience that contributes directly to Nationwide's ambition of delivering a simply brilliant customer experience at every touchpoint.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

You will support the design and delivery of the Retail & Customer Operations people strategy, working in partnership with the central People Function, Learning & Development teams and business leaders to ensure colleague initiatives are aligned to business priorities and strategic objectives.

Working closely with Senior Leadership Teams, you will lead the delivery of complex people change initiatives from initial concept through to implementation and embedding, ensuring robust governance and risk management is in place to support safe, effective and timely delivery.

You'll build strong relationships with senior stakeholders across the organisation, influencing and challenging where appropriate to successfully embed people initiatives, drive engagement and support sustainable change.

The role will be responsible for developing and delivering programmes that enhance colleague capability, improve productivity, develop critical skills and support Nationwide's Inclusion and Diversity agenda. Using people data, insights and colleague feedback, you'll oversee the implementation of effective governance and performance measures to assess the impact of enablement activity, identify opportunities for improvement and ensure initiatives deliver meaningful outcomes.

A key part of the role will be championing change management and internal communications, acting as a trusted advisor, coach and consultant to leaders as they navigate strategic change and transformation.

You'll also leverage engagement survey results, employee feedback and organisational insights to shape future initiatives, ensuring the colleague voice remains at the heart of decision-making and helping to create an exceptional colleague experience that ultimately supports a simply brilliant customer experience.

About you

You will have:

• Proven leadership experience at a senior level within a people related role is essential

• Proven experience designing and delivering scalable programmes of work in a fast-paced environment

• Excellent and proven stakeholder management skills with cross-functional collaboration experience

• Strong project management skills with a proactive, solution-oriented approach and the ability to manage multiple priorities

• A creative thinker with strong communication and facilitation skills

• Strong problem-solver who can identify gaps, themes and trends by analysing data and creating strategic plans to address issues across the Function

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Emma Griffiths, and the main recruitment contact is Angela Darbar.

Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Manager Employee Excellence Field.