Senior Financial Crime Investigator in Swindon

We have an exciting opportunity to come join us in the role of Senior Financial Crime Investigator. In this role you will support our 1st Line colleagues acting as a financial crime specialist and first point of escalation for financial crime suspicions. We are looking for people who have an eye for detail and are great at building relationships. The role could cover areas such as transaction monitoring, PEP and sanctions screening, customer risk assessments or adverse media.

The roles are based on a 35-hour working week, with working hours - Monday to Friday 9:00 - 17:00. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office.

If your application is successful, your hiring manager will provide further details on how this works.

Responsibilities:

• Effectively deliver first-line Financial Crime activities and processes in line with quality and performance objectives, ensuring service delivery enhances the customer experience while remaining fully compliant with regulatory and policy requirements.
• Ensure consistent, well-considered, and accurate rationale across retail, complex, and corporate or business products, while providing insight and feedback on alerts to Financial Crime Investigators.
• Work closely with the second-line Financial Crime team to provide advice and guidance to first-line colleagues, ensuring that this guidance is appropriately documented to strengthen financial crime controls and prevent future reoccurrence where possible.
• Document and escalate emerging financial crime trends and system performance issues in a manner that can be clearly communicated to second-line colleagues, supporting continuous and consistent system improvement.
• Represent Financial Crime Operations in system meetings with the second line, articulating rule performance, trends, and opportunities for improvement.
• Act as a Subject Matter Expert in Financial Crime processes and procedures, actively contributing to keeping them up to date, compliant with policy, and conducting annual reviews.
• Support Financial Crime Managers with documented changes to procedures, including updates to systems and controls, policy amendments, and training for Financial Crime colleagues.
• Coach investigators with varying levels of experience, providing effective and constructive feedback as part of the quality control process.
• Ensure that working practices support management information (MI) production through the accurate and timely completion of tasks and assist Financial Crime Managers in the collation and production of MI and other controls.

About you:

• Experience of working within a financial crime environment, ideally having worked in either a Client Screening, Transaction Monitoring or a risk assessment role.
• A keen eye for detail and the ability to present your findings/thoughts in a clear and concise manner.
• The ability to analyse information and draw conclusions and/or recommendations from the facts/data provided.
• The ability to deliver structured coaching & feedback and to manage individual performance.
• Excellent time management and work prioritisation skills with the ability to work autonomously and assist colleagues with time management and work prioritisation.
• Ability to adjust quickly and use a variety of new systems and processes.
• Strong communication and stakeholder management skills.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.