Senior Economic Crime Investigator in Swindon

Our Financial Crime team plays a vital role in protecting Nationwide and its members from all forms of financial crime, including fraud. This is an evolving area with an outstanding reputation, fascinating subject matter and industry-leading results. You’ll work with advanced detection systems, respond to ever-changing criminal methods and help deliver an exceptional experience for our members. This is your chance to make a real difference, not just for Nationwide, but for the lives of our members.

As a Senior Economic Crime Investigator within our Fraud Investigations team, you’ll take the lead on complex cases involving unauthorised transactions while guiding and supporting analysts to achieve accurate, fair outcomes. Your expertise will shape best practices, provide coaching and ensure investigations meet the highest standards of member protection. If you’re passionate about doing the right thing the right way, this role is for you.

You’ll work Monday to Friday, with one Saturday each month, giving you a clear and balanced schedule while supporting our members when they need us most. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

In this role, you’ll lead and support the Fraud Investigations team as they tackle complex cases, particularly those involving unauthorised transaction claims. Acting as a trusted subject matter expert, you’ll provide guidance and coaching to ensure investigations are thorough, accurate and fully aligned with regulatory and internal standards. You’ll review and quality-check case outcomes to maintain fairness and consistency for our members, while driving best practices across the team by sharing knowledge, mentoring colleagues and helping them develop their investigative skills.

Collaboration is key. You will work closely with internal stakeholders to resolve high-risk cases and escalate issues when needed. Staying ahead of emerging fraud trends and regulatory changes will also be part of your remit, strengthening our prevention and detection strategies and ensuring we remain one step ahead.

About you

As a minimum, you’ll bring:

• Extensive experience in tackling a wide range of fraud types
• Recent, hands-on expertise as a Fraud or Scam Investigation Subject Matter Expert
• Strong analytical and investigative skills with a proven ability to uncover complex issues
• A track record of sound decision-making under pressure
• Excellent time management skills and the ability to prioritise effectively
• Experience in supervising or coaching others to help them grow and succeed

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Becky Burberry, and the main recruitment contact is Jon Daw.