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- Tasks: Shape and deliver strategies for supporting vulnerable customers in arrears.
- Company: Join Nationwide, a leading financial services provider with a focus on community.
- Benefits: Enjoy hybrid working, competitive pay, and a range of employee benefits.
- Other info: Collaborative environment with opportunities for career growth and recognition.
- Why this job: Make a real difference in people's lives while developing your analytical skills.
- Qualifications: Experience in collections analysis and a passion for customer support.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an experienced Senior Collections Analyst to join our team in a newly created role focused on vulnerable customers. This position plays a critical role in shaping and delivering effective Collections and Recoveries strategies, ensuring vulnerable customers in arrears receive the right support, treatments, and outcomes. You'll use your analytical expertise and data-driven insights to influence decision-making and drive the direction of vulnerable customer journeys, helping us deliver fair and sustainable outcomes.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Leeds.
If your application is successful, your hiring manager will provide further details on how this works. You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
What you'll be doing: The role is responsible for delivering clear, insightful management information and commentary on vulnerable customers across all unsecured collections.
Senior Collections Analyst | Swindon, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Analyst | Swindon, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or Virgin Money on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding the role's focus on vulnerable customers. Think about how your analytical skills can help shape strategies that support these customers. Show us you care!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've used data-driven insights in past roles. We want to hear how you’ve made a difference in similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Collections Analyst | Swindon, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Collections Analyst role. Highlight your experience with vulnerable customers and any analytical skills that align with the job description. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting vulnerable customers and how your insights can drive effective strategies. Let us know what makes you the perfect fit for our team.
Showcase Your Analytical Skills: Since this role relies heavily on data-driven insights, be sure to include specific examples of how you've used analytics in previous roles. We love seeing how you've influenced decision-making through your expertise!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status directly!
How to prepare for a job interview at Nationwide
✨Know Your Stuff
Make sure you understand the role of a Senior Collections Analyst, especially in relation to vulnerable customers. Brush up on relevant regulations and best practices in collections and recoveries. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where your analytical expertise has made a difference. Think about how you've used data-driven insights to influence decision-making in previous roles. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Collaboration
Since this role involves working closely with colleagues, be prepared to talk about your experience in collaborative environments. Share examples of how you've successfully worked in teams, especially in hybrid settings, and how you’ve contributed to problem-solving and learning together.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to supporting vulnerable customers or how they measure success in this role. This shows your interest and helps you gauge if the company culture aligns with your values.