Nationwide is seeking a Quality Control Squad Lead for the LRM Communications team. You will lead a team of six QC Squad Managers and two Consultants, drive reviews of customer communications, and establish quality standards across the function.
The role focuses on coaching, training and embedding best practices to improve customer outcomes. You’ll shape the communications strategy, work with GCC and risk/legal teams, and foster a continuous improvement culture to deliver clear, consistent
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Quality Control Squad Lead – Customer Communications in Swindon employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
