Nationwide is recruiting a Quality Control Manager in Swindon/London/Bournemouth/Glasgow to lead the new QC Squad. You will combine hands-on creation with reviews, coaching and challenge to raise the standard of customer communications.
You will drive testing and use behavioural science, readability tools and best-practice to improve customer understanding and outcomes, while supporting cross-functional teams across the UK.
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Quality Control Lead, Customer Communications in Swindon employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
