Project Manager - Economic Crime in Swindon

We have an exciting opportunity for a Project Manager to work in the Economic Crime Strategy Programme within D&FTD. Economic Crime keeps the Society and our members safe against both Economic Crime and fraud. We manage the risk to prevent Nationwide knowingly facilitate or appear to facilitate any form of Economic Crime. This particular role will be primarily focused on Fraud.

As a Fraud Project Manager you will be responsible for leading the delivery of fraud prevention, detection, investigation, and customer protection initiatives across Economic Crime. The role ensures that fraud-related projects are delivered safely, on time, within budget, and in line with business, regulatory, and operational requirements. Working across technology, operations, risk, compliance, and business teams, the Fraud Project Manager drives change that strengthens fraud controls, improves customer outcomes, and protects the organisation from financial and reputational loss.

We’re looking for a candidate who is proactive, motivated, with strong leadership skills and drive for quality. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

The Fraud Project Manager will lead the delivery of fraud and economic crime initiatives, coordinating cross-functional teams to implement solutions that strengthen fraud prevention, detection, and customer protection. You will be responsible for planning and managing projects, overseeing risks and dependencies, engaging stakeholders, governing delivery through appropriate forums, and ensuring change is successfully implemented to achieve business, regulatory, and customer outcomes. The role acts as the link between business, operational, and technology teams, ensuring fraud-related projects are delivered safely, effectively, and in line with strategic objectives. You’ll be using your own initiative in this role and required to work with a pro-active mindset and an aim to identify, escalate and resolve issues/risks. As a Lead Business Analyst, you’ll strive for continuous development in your work and the work of your team, identifying areas for improvement throughout the lifecycle of an initiative.

About you

We ask that you have:

• Project delivery expertise with a good understanding of technology, enabling them to manage complex technical initiatives while acting as a bridge between business and engineering teams.
• Extensive experience in project planning and governance, stakeholder management, risk and dependency management, budget and resource planning, delivery of change through Agile or Waterfall methodologies, and the ability to translate technical concepts into business outcomes.
• Skilled at coordinating cross-functional teams, removing delivery blockers, managing release plans, driving continuous improvement, and ensuring solutions meet security, resilience, quality, and operational requirements.
• High levels of communication, leadership, problem-solving, and decision-making skills are essential to successfully deliver technology-enabled change.
• Strategically focused, with experience of developing Roadmaps, identifying Business Value and supporting the SI funding processes.
• An understanding of Nationwide’s compliance, governance and change deliverables.
• The ability to confidently communicate; with the ability to present information to senior stakeholders and design forums and influence stakeholders at all levels.
• Experience working in a financial services Economic Crime / Fraud business area.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Nikki Ewen, and the main recruitment contact is Nathan Richens.

Please note that should you be successful in securing this role, the job title on our internal systems will be Project Manager.