Remediation Programme Manager
Locations
- Swindon, United Kingdom
- Wakefield, United Kingdom
- Bournemouth, United Kingdom
- Northampton, United Kingdom
This is a 12 month Fixed Term Contract opportunity.
Hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Northampton or Swindon office.
What you’ll be doing
As a Remediation Programme Manager in the Incident Response team your responsibilities will include: Delivery of a complex portfolio of remediation and put right activities within the agreed parameters and against a robust delivery schedule whilst following the delivery methodologies set out in the Remediation Framework and Principles and provide strong leadership to the team, and lead on delivery related decisions to maintain pace against agreed priorities and schedules.
Within remediation there are high levels of ambiguity at points of the lifecycle, therefore you are required to anticipate problems before they occur; identify possible causes and work with colleagues to implement the solution.
You will also develop and maintain strong cross-community relationships with key stakeholders and MRT (Material Risk Takers) across the business as well as ensure the Customer is central to all activity, customer experience is maintained and where possible improved through putting things right.
About you
- Remediation experience and extensive knowledge and understanding of change management, transformation of substantial change initiatives and a robust working knowledge of change management
- Proven track record of Risk Management as well as an understanding of organisational processes and customer impacts
- Strong storytelling experience with the ability to bring complex information to life and the capability to communicate with key stakeholders at all levels including external auditors and the Regulator
- Experience decision making where there is limited data or insight available
- Outstanding interpersonal skills, experience of leading a high performing team, providing performance feedback, career guidance and coaching to help staff be their best and deliver efficiently to the highest quality
- Experience working to tight deadlines and manage and track team priorities, often working reactively under pressure with short lead times or with minimal notice
- Relationship management and stakeholder management skills, including the ability to provide constructive advice and challenge to senior stakeholders, whilst also managing expectations
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Job Info
- Job Identification 3861
- Apply Before 06/30/2026, 10:55 PM
- Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
