People Services Administrator in Swindon

We are seeking a People Services Administrator to join the HR Lifecycle Services team within People Services. As a People Services Administrator, you will be involved in the administration of a wide range of HR transactional activities. Role holders are expected to have excellent organisation skills and be comfortable communicating with all colleagues with differing levels of seniority. You will be able to work independently and as part of a team and be comfortable working in a fast-paced environment. We are happy to consider flexible working approaches to help you perform at your best.

The working hours for this role can be between 32 and 35 hours. This is a 9-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time based at our Swindon office.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change; as such, applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you’ll get include:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

At Nationwide, we challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.

As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing:

• You’ll be working closely with your colleagues in the People Function to ensure a seamless end-to-end employee lifecycle experience.
• You will also be managing your own workload whilst prioritising appropriately to achieve deadlines and SLAs.
• Liaising with relevant stakeholders, building strong, lasting relationships while administering a range of HR transactional activities.
• You’ll also be responding to general enquiry emails within agreed SLAs, operating within GDPR and in accordance with FCA/PRA regulatory requirements and ensuring accuracy of keying within PeopleCloud.
• Ensuring a high standard of customer service by proactively working with the immediate and wider People teams is another responsibility, as is resolving day-to-day enquiries, issues and complaints, investigating where necessary to achieve a full resolution.

About you:

As a minimum you’ll need:

• Experience supporting colleague or customer queries in a policy-led environment, using guidance and judgement to provide clear, consistent support.
• Excellent communication skills both written and verbal, being able to effectively communicate up to and including senior managers.
• Act with integrity to manage confidential and sensitive cases with the utmost professionalism.
• Ability to analyse information from a range of sources.
• Well-rounded collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery.
• Excellent attention to detail and ability to prioritise workload.
• Experience and a proven background of working within a Shared Services delivery role.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The hiring manager for this role is Luca Crockford, and the main recruitment contact is Kris Mason.