At a Glance
- Tasks: Analyse data and create insightful reports to support decision-making across the business.
- Company: Join Nationwide, a mutual bank focused on fairer finances and customer-first values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Make a real impact by transforming complex data into actionable insights for customers.
- Qualifications: Experience with SQL and Power BI, plus strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for a MI Specialist to join the Customer Resolutions MI Team, delivering high-quality management information, reporting and data insight to Customer Resolutions and key stakeholders across the business. The team is responsible for Regulatory Complaints reporting, operational reporting for Remediation Operations, data analysis, performance management insight, and supporting data-driven decision making across Customer Resolutions Operations.
This role will primarily focus on meeting growing MI and reporting requirements across multiple business areas. You'll use a variety of data sources and analytical tools, including SAS, SQL, Power BI and the wider Microsoft Power Platform, to transform complex data into clear, actionable insight. Your work will support operational oversight, workflow management, regulatory compliance and strategic decision making at all levels of the organisation.
Success in this role will depend on your ability to analyse and interpret data, deliver accurate and meaningful reporting, and build strong relationships with stakeholders to understand business requirements and provide effective solutions. This is a 12 month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible.
Responsibilities:
- Responsible for producing and submitting regulatory complaints reporting to the FCA, HMRC and FOS, ensuring accuracy, timeliness and compliance with reporting requirements, as well as supporting Customer Resolutions Remediations Operations.
- The role involves collecting, validating, analysing and presenting data from multiple sources to deliver accurate and actionable MI, while developing and maintaining Power BI dashboards and reporting solutions that support operational oversight, performance management and informed decision making.
- Continuously improving reporting processes and analytical capabilities, alongside building strong stakeholder relationships to understand business requirements and deliver effective reporting solutions.
About you:
- Experience using SQL and Power BI to extract, manipulate, analyse and present data effectively.
- Confident analytical and problem-solving skills, with the ability to translate complex data into clear, accurate and actionable insight for a range of stakeholders.
- Excellent organisational, stakeholder management and communication skills, with the ability to manage competing priorities, work independently and deliver high-quality outputs to tight deadlines.
- Working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail.
- Experience in producing high quality reporting, translating data into readable formats for all audiences.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday, pro rata.
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
MI Specialist in Swindon employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land MI Specialist in Swindon
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Nationwide, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace MI Specialist in Swindon
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Nationwide.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Nationwide. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Nationwide
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
