Manager Economic Crime Innovation – Fraud in Swindon

As a Manager in Economic Crime Innovation, you'll lead elements of fraud advisory activities across Nationwide. This is a varied, captivating and exciting role with significant exposure to key stakeholders across the Society to ensure current and emerging laws and regulations are complied with and fraud is managed within agreed Risk Appetite.

With an eye for detail, you will ask the right questions to pinpoint key issues, provide challenge where necessary, and ensure that we think expansively to achieve the right outcomes for the Society. You will have the integrity to build trust and credibility with your stakeholders, as well as the foresight and energy to formulate plans and drive results. You’ll be based in Economic Crime Risk & Compliance team as a key part of Nationwide’s second line of defence.

Within the Risk Function we are responsible for ensuring the Society delivers its strategy in a safe and controlled way, appropriately balancing risk and reward. Working in the 2nd Line, you play a key role in shaping and advising on policy relating to how Nationwide manages fraud risk across business areas, providing expert advice to senior leaders and overseeing how these areas manage controls which mitigate these risks.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office.

If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing:

• Driving a positive risk & compliance culture and ownership of economic crime risk and controls by forging long-term key internal and external stakeholders’ relationships and acting with credibility on matters of policy and controls and achievement of risk appetite.
• Assessing and advising on external legal and regulatory changes and interpreting how these need to be applied to frameworks, methodologies, standards, and controls relating to fraud.
• Inputting elements of Nationwide Economic Crime policy and supporting controls standards relating to management of fraud.
• Providing advice to business areas and senior leaders regarding how to design and implement processes and controls which effectively manage economic crime risk.
• Overseeing the assessment of economic crime risk and compliance obligations and delivery of plans to address these, ensuring appropriate governance, reporting and escalation is adhered to.
• This includes policy breaches, dispensations and waivers, incident resolution, and lessons learned.
• Oversight and review of fraud systems and models/rules and detection strategies as well staying abreast of key fraud risks and threats in order to support 1st Line on the appropriate risk and threat mitigation strategies.

As a minimum, you will be/have:

• Comprehensive knowledge and understanding of financial services products and services.
• Demonstrable experience in managing fraud risk in retail and/or business/ corporate financial services, including an understanding of UK fraud legislation, regulation, and industry best practice and developments in this area (Such as the PSR APP Scam requirements and Failure To Prevent).
• Experience and understanding of fraud risks and typologies applicable to retail and business financial services and experience of working with or oversight of the fraud detection and prevention strategies, tools and systems.
• Detailed knowledge and hands on experience of advising on the processes and controls that can be deployed to manage fraud risk associated with retail and business financial services.
• Experience and understanding of wider financial crime controls and processes, including Customer Risk Assessment, Screening and Transaction monitoring.
• Experience of working with people at all levels and building relationships with senior leaders and their teams.
• Experience in participating in risk forums and challenging information and views.
• Strong communication and networking skills, both written and verbal, with the ability to influence and negotiate and learn new information quickly and to seek further guidance when required.
• An independent, self-starter with meticulous attention to detail and the ability to analyse and problem solve with experience of producing high-quality reports/papers.
• Strong Analytical skills with an eye for detail and comfortable with reviewing data.
• Agile, proactive, able to prioritise and self-improving in your approach and, above all, always thinking about our members - they’re everything to us - and to make sure they are treated fairly.
• Tenacious, positive, and brave in your approach, overcoming any barriers that arise, with the confidence that you will be 100% supported to be your most productive and best self.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.