At a Glance
- Tasks: Lead a dynamic team of Content Editors to deliver high-quality content across various platforms.
- Company: Join Nationwide, a purpose-driven mutual bank focused on fairer finances and community impact.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Other info: Flexible working options available, with opportunities for career growth and development.
- Why this job: Make a meaningful impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams and knowledge of content marketing is essential.
The predicted salary is between 45000 - 60000 £ per year.
The Lead Content Editor, Operational is a leadership role within the 1 to 1 Enablement team in Customer Marketing. You will play a key role in shaping how the Content Editor function operates, ensuring it is set up to deliver consistently high quality work in a way that is sustainable, controlled and scalable. Working in close partnership with the Lead Content Editor, Technical, you will co-lead the Content Editor team with shared line management responsibility. Together, you will ensure the team is well supported, clearly directed and able to deliver effectively across a fast paced, squad based environment.
This role has a strong focus on people leadership and operational oversight, creating the right environment for Content Editors to succeed, while ensuring the function continues to evolve to meet the needs of the business and our customers. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 6-month secondment opportunity. At Nationwide we offer hybrid working wherever possible.
More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office.
If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
As the Lead Content Editor, Operational, you will lead the day to day running of the Content Editor function, creating the conditions for the team to deliver consistently high quality work across email, app and internet banking. You will support and develop Content Editors through clear direction, regular coaching and a strong focus on engagement, helping everyone to grow while building a collaborative and supportive team culture.
You will ensure work is planned and delivered effectively across squads, managing capacity and priorities so that demand is balanced and delivery remains smooth and sustainable. By embedding clear ways of working and maintaining a strong focus on quality, you will help the team produce content that meets both customer needs and marketing standards.
You will play a key role in strengthening how the team operates, identifying opportunities to simplify processes, remove friction and improve efficiency so that delivery can scale as demand grows. Alongside this, you will ensure the right controls are in place, supporting the team to meet governance requirements and manage risk confidently as part of day to day delivery.
Working closely with the Lead Content Editor, Technical, as well as squad partners and wider marketing teams, you will help connect operational delivery with technical capability, ensuring the Content Editor function remains aligned, responsive and set up for future growth.
As a minimum, you’ll have:
- Demonstrable experience leading and developing a team, including performance management, coaching and improving individual and team capability
- Experience working in content or digital marketing, with practical knowledge of content workflows and delivery across channels such as email, app or online platforms
- Experience designing and delivering training, onboarding or capability frameworks that improve consistency and performance
- Evidence of reviewing and improving processes to increase efficiency, simplify ways of working or support scalable delivery
- Experience managing workload, priorities and team capacity within a delivery led or squad based environment
- Strong communication skills, with experience engaging and influencing stakeholders, including senior audiences, and translating complex processes into clear guidance
- Experience working collaboratively across teams to deliver outcomes, with a clear focus on quality, risk awareness and accountability
- Working knowledge of content editing tools and technologies such as CMS platforms, HTML or CSS, or testing tools, with the ability to collaborate effectively with technical specialists
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Lead Content Editor – Operational in Swindon employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Content Editor – Operational in Swindon
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
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We think you need these skills to ace Lead Content Editor – Operational in Swindon
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Nationwide from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Nationwide specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Nationwide
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Nationwide, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Nationwide you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Nationwide that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Nationwide, so think on your feet and don't hesitate to showcase your creativity!
