Lead Business Analyst in Swindon

We have an exciting opportunity for a hands-on Lead Business Analyst to join us here in the Mortgages Chief Information Office, in our Virgin Money Integration Value Stream. This role sits under CT (Customer Technology), part of the wider Chief Operating Office department, which is responsible for delivering IT solutions that have our customers and colleagues at heart.

Our Virgin Money Integration Value Stream is a growing team, and you’ll be joining at its infancy. We’ll expect you to be hands-on where you will be collaborating with and influencing senior stakeholders designing and delivering business solutions that add significant value, to achieve business success and help us meet our customer needs.

As a Lead Business Analyst in this fast-paced area, you will be accountable for providing strong, visible leadership, coaching and support to a team of analysts, ensuring they have the correct environment to thrive and deliver. You will also work closely with the Virgin Money Integration Leadership Team and wider stakeholder groups to ensure that analysis activity is to time and quality, supporting our overall ambitious drive for excellence.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office.

Nationwide is committed to the redeployment of our employees impacted by change; as such, applications for redeployment candidates will be prioritised in this recruitment process.

The extras you’ll get:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What you’ll be doing:

A key priority for this role is to provide support to ensure your analysis team are able to perform at their very best, day in day out. You will do this by having relevant experience under your belt and you’ll be using your business analysis or solution design knowledge to identify solutions that achieve the best business outcome, influencing technology and business resolutions with confidence and innovation while taking into account any external factors and dependencies.

You will lead a team of Business Analysts ensuring that their work is estimated, scheduled, prioritised and meets quality expectations. You will use your strong communication skills to engage with diverse change team participants and establish influential relationships with business stakeholders and the leadership team. You’ll be using your own initiative in this role and required to work with a proactive mindset and aim to identify, accelerate and resolve issues/risks.

As a Lead Business Analyst, you’ll strive for continuous development in your work and the work of your team, identifying areas for improvement throughout the lifecycle of an initiative.

About you:

You will have/be:

• A strong understanding of Nationwide’s Mortgage Products & associated technologies
• Strong leadership skills with proven experience of leading a team across small and large-scale initiatives
• The ability to accommodate differing needs of multi-disciplined and geographically dispersed teams, consisting of internal and external resources e.g. third-party suppliers, remote colleagues and contractors
• Extensive experience of working within a senior or lead business analysis role including task and line management
• Experienced at prioritising, sequencing and sizing Business Analysis activities
• Strategically focused, with experience of developing roadmaps, identifying Business Value and supporting the funding processes
• Proven analytical skills in defining business outcomes, defining the business requirements, operational designs and supporting end-to-end delivery

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.