Fraud Analytics Consultant in Swindon

Description

We're looking for a high-performing individual to join our Application and Post Application Fraud Team within Fraud Analytics to help Nationwide prevent, detect and respond to fraud across the customer lifecycle from application vetting to mule account and first party fraud detection.

This is an exciting opportunity to play a key role in protecting Nationwide and our members from fraud at both the point of application and throughout the customer journey across our savings, current accounts (Flex), credit card, personal loan and mortgage portfolios.

You'll work closely with stakeholders across Fraud Analytics and Fraud Operations to ensure our fraud detection capabilities remain effective against evolving threats. This role offers the opportunity to shape and optimise fraud strategies, develop new detection capabilities and support the delivery of innovative fraud solutions.

We're looking for someone with either strong fraud risk and fraud prevention experience, or strong technical and analytical skills, ideally combined with a passion for solving complex problems and protecting customers from fraud.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

As a Fraud Analytics Consultant, you'll help protect Nationwide and our members by designing, developing and optimising fraud detection strategies across our application and post application fraud controls.

Within this role you will develop, monitor and enhance fraud detection rules, strategies and analytical solutions to identify fraud risks across savings, current accounts, credit cards, loans and mortgages.

This will require you to analyse fraud trends, emerging threats and control performance to identify opportunities for improvement.

You will use data and analytics to investigate issues, deliver insights and support business decision making and you will translate complex technical and analytical findings into clear recommendations for a wide range of audiences.

This is a collaborative role and you will work with stakeholders across Fraud, Risk, Operations, Product and Technology teams to implement effective fraud controls helping Nationwide stay ahead of evolving fraud threats.

About you

As a minimum requirement you'll need:

• Strong fraud knowledge and experience within Application Fraud, Identity Fraud, Account Opening Fraud, First Party Fraud, or wider Fraud Risk Management

or

• Strong technical and analytical skills with experience working with large datasets and developing analytical solutions

In addition, you'll need:

• Experience working in one or more of the following areas: Fraud, Financial Crime, Economic Crime, Risk Analytics or AML

• Experience writing code using SQL, SAS, Python or similar analytical programming languages

• Strong data analysis skills with the ability to identify trends, insights and opportunities from complex datasets

• A logical and structured approach to problem solving, with the confidence to make recommendations and influence outcomes

• Excellent organisation skills with the ability to manage competing priorities effectively

• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders

• A passion for continuous improvement and delivering the right outcomes for customers and the Society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Caroline Morris, and the main recruitment contact is Amy Baxter.

Please note that should you be successful in securing this role, the job title on our internal systems will be FC Analytics Consultant.