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- Tasks: Provide emotional and practical support to vulnerable members, demonstrating empathy and problem-solving skills.
- Company: Leading financial services organisation focused on member well-being.
- Benefits: Hybrid working model, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a caring role.
- Qualifications: Strong empathy, active listening, and problem-solving abilities required.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services organization is hiring a full-time Service Consultant in Swindon. In this role, you will be the point of contact for vulnerable members, providing emotional and practical support. You need to demonstrate empathy, active listening, and problem-solving skills. The position offers hybrid working, combining home-based flexibility with in-office collaboration. Join us to help individuals feel safer and less alone in their times of need.
Empathy‑Driven Member Support Consultant (Hybrid) in Swindon employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathy‑Driven Member Support Consultant (Hybrid) in Swindon
✨Tip Number 1
Make sure to showcase your empathy and active listening skills during interviews. Share personal stories or experiences where you’ve helped someone in need, as this will resonate with the hiring team.
✨Tip Number 2
Research the company’s values and mission. When you understand what they stand for, you can tailor your responses to align with their goals, showing that you’re not just a fit for the role but also for the organisation.
✨Tip Number 3
Practice common interview questions related to problem-solving and support scenarios. We recommend doing mock interviews with friends or family to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll have access to all the latest opportunities directly from us.
We think you need these skills to ace Empathy‑Driven Member Support Consultant (Hybrid) in Swindon
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy-driven approach. Share examples of how you've supported others in challenging situations, as this will resonate with our mission to help vulnerable members feel safer.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity is key, especially in a role where emotional connection is vital.
Tailor Your Application: Make sure to tailor your CV and cover letter to the job description. Use keywords from the listing, like 'active listening' and 'problem-solving', to show that you understand what we’re looking for in a Service Consultant.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Nationwide
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you successfully supported someone in a vulnerable situation. This will demonstrate your ability to connect with members on an emotional level.
✨Practice Active Listening
During the interview, make sure to actively listen to the questions being asked. Show that you understand by paraphrasing or summarising what the interviewer says before answering. This will highlight your listening skills and your commitment to understanding others.
✨Problem-Solving Scenarios
Be ready to discuss specific scenarios where you had to solve a problem for someone in need. Think about the steps you took and how you approached the situation. This will showcase your practical support skills and your ability to think on your feet.
✨Embrace the Hybrid Model
Since this position offers hybrid working, be prepared to discuss how you manage your time and productivity when working from home. Share any tools or strategies you use to stay connected with colleagues and maintain a supportive environment.
