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- Tasks: Support customers with banking queries and provide expert guidance.
- Company: Join Nationwide, a leading bank with a focus on customer satisfaction.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy hybrid working and excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Consultants work hard taking calls to support our customers with navigating the dynamic world of banking, providing expert guidance and support, 7 days a week, 8am-8pm. As a Customer Service Consultant at Nationwide, you will be part of our Contact Centre Teams, and you will provide expert guidance and support to customers. You'll be solving complex financial queries, turning challenges into opportunities for customer satisfaction and ensuring every call is a chance to showcase your banking prowess.
We are happy to consider flexible working approaches to help you perform at your best. You'll be working 35 hours per week, between the hours of 8am-8pm, Monday to Sunday, with shift patterns typically based on a 3-week rotation of early, mid and late shifts. You will also need to be available to work weekends and bank holidays.
You will be required onsite for the first 4 weeks during your initial training. Due to the structured training programme, no holiday can be taken within the first 6 weeks of your start date, which is 26th May 2026.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Customer Service Consultant in Swindon employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Swindon
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls as a Customer Service Consultant, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've turned challenges into opportunities. This will showcase your problem-solving skills and ability to provide excellent customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Nationwide. Don’t wait too long, as we might close applications early if we get a lot of interest!
We think you need these skills to ace Customer Service Consultant in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've tackled complex queries and turned challenges into opportunities for customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Consultant role. We love seeing genuine interest!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Nationwide
✨Know Your Banking Basics
Brush up on your banking knowledge before the interview. Understand common financial terms and concepts, as well as the services offered by Nationwide. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you turned a challenge into an opportunity for customer satisfaction. This will demonstrate your ability to handle complex queries effectively.
✨Emphasise Flexibility and Teamwork
Since the role requires working various shifts, highlight your flexibility and willingness to adapt. Also, mention any experiences where you've worked well in a team, as collaboration is key in a contact centre environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programme, hybrid working arrangements, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.