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- Tasks: Create impactful communications that help customers manage their accounts and make informed decisions.
- Company: Join Nationwide, a mutual bank focused on fairer finances and customer-first values.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and generous pension plans.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, data-driven mindset, and experience in multi-channel communications.
- Other info: Flexible working options and opportunities for personal growth in a dynamic team.
The predicted salary is between 35000 - 45000 £ per year.
The Communications Delivery Specialist role sits as part of the team responsible for writing, designing, and producing millions of essential communications for our customers each year. These communications are often called legal, regulatory, and mandatory (LRM) communications and are critical for helping customers manage their accounts and make informed financial decisions.
As a Communications Delivery Specialist, you’ll balance both technical and interpersonal skills to drive our communications to the next level. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible, supporting generous access to home working while valuing time in the office for problem-solving, learning, and connection.
For this job, you'll spend at least two days per week, or if part-time, 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of employees impacted by change; applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development opportunities
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to health and wellness options
- Up to 2 days of paid volunteering a year
What you’ll be doing:
You’ll ensure that all LRM Customer Communications are delivered in a way that creates the very best customer experience. You’ll work with product and process owners to understand the data driving LRM Customer Communications and ensure it meets the required standards. You’ll collaborate with technology colleagues to set clear requirements through written briefing documentation and ensure robust quality assurance controls throughout the build, test, and approval process.
About you:
Here are some qualities and behaviours which will help you succeed in the role:
- Experience engaging, collaborating, and influencing stakeholders
- A good understanding of how data can drive a good customer communications experience
- Experience with creating communications across multiple channels
- A positive team attitude, able to work at pace
- The ability to simplify complex information for technical teams
- A passion for quality and control
- Strong attention to detail and a proactive approach
- Experience in modern customer communication build techniques
- Familiarity with workflow management tools
- Experience of working in a squad or willingness to adapt to squad ways of working
Our customer-first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel
- Say it straight
- Push for better
- Get it done
You can strengthen your application by showing how our customer-first behaviours resonate with you.
Job Identification: 2498
Apply Before: 03/30/2026, 10:55 PM
Location: Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
Communications Delivery Specialist in Swindon employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Delivery Specialist in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for your application process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive into what it means to be a Communications Delivery Specialist. Think about how your skills align with their customer-first behaviours and be ready to share examples from your past.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Communications Delivery Specialist in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Communications Delivery Specialist role. Highlight your experience with customer communications and any relevant technical skills. We want to see how you can bring our communication ambitions to life!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it’s engaging stakeholders or simplifying complex information, give us examples that demonstrate your abilities in action.
Be Authentic: Let your personality shine through in your written application. We value honesty and directness, so be yourself and share what truly motivates you about this role and working at Nationwide.
Follow Up: After submitting your application through our website, keep an eye on your inbox! We respond to everyone, so if you haven’t heard back by the closing date, feel free to reach out for an update. We’re excited to hear from you!
How to prepare for a job interview at Nationwide
✨Know Your Audience
Before the interview, take some time to research Nationwide and its customer-first approach. Understand their values and how they prioritise customer experience. This will help you tailor your responses to show that you resonate with their mission.
✨Showcase Your Communication Skills
As a Communications Delivery Specialist, your ability to communicate effectively is key. Prepare examples of how you've engaged with stakeholders or simplified complex information in previous roles. Be ready to discuss your experience with various communication channels.
✨Demonstrate Data Savvy
Since the role involves using data to enhance customer communications, be prepared to discuss how you've used data in past projects. Bring examples of how data-driven decisions improved customer experiences or outcomes in your previous work.
✨Emphasise Team Collaboration
Nationwide values teamwork, so highlight your experience working in squads or collaborative environments. Share specific instances where you worked with cross-functional teams to achieve a common goal, showcasing your interpersonal skills and adaptability.