At a Glance
- Tasks: Lead and manage exciting change projects in the mortgage sector.
- Company: Join a leading financial services provider with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and career development opportunities.
- Other info: Hybrid working model with great team collaboration and support.
- Why this job: Make a real impact by driving change and improving customer experiences.
- Qualifications: Experience in change management and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 € per year.
As a Change Manager in Change Delivery & Readiness, you will scope, plan, manage and deliver medium to large scale divisional projects or a portfolio of smaller change initiatives across Group Mortgages, ensuring change is effectively delivered at the required pace, to the appropriate standards and delivering the required benefits. This role is within Change Delivery & Readiness, which sits within Business Services (Group Mortgages). Change Delivery & Readiness are responsible for Business Readiness activities for Change that is landing across the Mortgage Sales & Operational teams for Home including Insurances, Landlord & Intermediary Relationships.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12‑month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part‑time, you'll spend 40% of your working time, based at either our Bournemouth, Northampton or Swindon office.
Benefits:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
In this role, you will manage a small team delivering small to medium scale projects within the Group Mortgages change portfolios. Those projects could impact any of our Home and Landlord, Sales and Operational teams and could be policy or controls driven but could also involve organisational change, workforce management improvements, or enhancements to the day‑to‑day Mortgage colleague experience. Your role will include the matrix management of resources to support change delivery, providing support and guidance to ensure their effectiveness.
You will also be expected to ensure the quality of change delivery across Mortgages is of a high standard and brings a consistent experience to impacted colleagues. There will be ambiguity in some of the work, and you will need to identify opportunities, analyse impacts, develop solutions, and implement change with optimal efficiency and effectiveness to support the division’s transformation agenda. The role includes acting as an ambassador for Mortgages, championing the customer (internal and external) as part of change delivery.
Your day‑to‑day role will involve determining the detailed impact of change upon the division, shaping project initiation activity to incorporate the needs of the division, and having a holistic view of all other activity impacting the division to ensure appropriate alignment of deliverables. This includes supporting the development of robust business cases for change activity accompanied by clear benefit realisation plans, to ensure the benefits of change are clearly understood, articulated and driven through to realisation.
A key expectation will be to build and manage key stakeholder relationships across multiple departments and potentially third‑party suppliers. To ensure the right contacts are representing Mortgages to deliver the targeted service and outcomes required by the division. Alongside this, ensuring robust risk management practices are in place, enabling identification, assessment and management through to satisfactory resolution, with particular emphasis on changes which impact the operational risk environment.
Ideally, you should be able to demonstrate an awareness of the Change & Delivery Framework, Change Management methodologies, project governance, RAID management practices, business analysis, impact assessment, and solution design. A history which includes people management would be preferable but not essential, as would experience of using Jira and Confluence.
The minimum requirements for the role are:
- A track record of delivering medium scale business change activity
- Knowledge of change management principles/methodologies and their application
- Knowledge of process improvement techniques and methodologies
- Previous management experience in the financial services environment in a customer service / change delivery role
- Excellent leadership, stakeholder management, and interpersonal skills
- A good understanding across both Landlord & Home Mortgage business areas
Change Manager in Swindon employer: Nationwide
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and collaboration. With access to comprehensive benefits including private medical insurance, a competitive pension, and opportunities for professional development, our employees thrive in an environment that encourages growth and well-being. Our hybrid working model fosters meaningful connections while allowing you to balance your personal and professional life, making us an ideal choice for those seeking a rewarding career in change management.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Nationwide or in similar roles. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Change Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the Change Delivery & Readiness framework. Brush up on your knowledge of change management methodologies and be ready to discuss how you've applied them in past projects. Show us you know your stuff!
✨Tip Number 3
Don’t just talk about your experience; bring it to life with examples! Use the STAR method (Situation, Task, Action, Result) to clearly articulate how you've successfully managed change initiatives before. We love hearing about real-world impacts!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Nationwide. Let’s get you that Change Manager role!
We think you need these skills to ace Change Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Change Manager role. Highlight your experience in managing change initiatives and any relevant methodologies you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the Change & Delivery Framework.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in building and managing relationships with stakeholders. This is key for us, so share specific examples of how you've successfully navigated complex stakeholder environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nationwide
✨Know Your Change Management Principles
Make sure you brush up on change management methodologies and principles before the interview. Be ready to discuss how you've applied these in past roles, especially in delivering medium-scale business changes.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built and managed relationships with key stakeholders. This role requires excellent interpersonal skills, so think about times when you've successfully navigated complex stakeholder environments.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your ability to handle ambiguity and develop solutions. Have a few scenarios in mind where you identified opportunities and implemented effective changes, particularly in a financial services context.
✨Familiarise Yourself with the Company Culture
Research Nationwide's approach to hybrid working and their values. Being able to articulate how you align with their culture and how you can contribute to their transformation agenda will set you apart from other candidates.
