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- Tasks: Coordinate governance meetings and manage schedules for third-party suppliers.
- Company: Join a purpose-driven mutual bank that values its customers and employees.
- Benefits: Enjoy flexible working, private medical insurance, and a competitive pension.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in scheduling or diary management.
- Other info: Hybrid working model with opportunities for personal growth and volunteering.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a Business Support Analyst to join our team. Working in the Strategic Partnering Team, you’ll play a key part in the Governance of our third‑party suppliers. You’ll schedule and prepare documents for regular meetings, as well as support our Business Support Consultant to ensure adherence to the Supplier Relationship Management (SRM) handbook across all governance activity. You will produce supporting documentation for our regular supplier governance, including monthly, quarterly, annual and bi‑annual activity. You’ll record actions from formal governance sessions at all levels, as well as supporting activity in controls testing, contract renewals, and service resilience.
You will have high attention to detail, the ability to keep track of many schedules and actions at once and be interested in the management of third parties. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office.
If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
In this role, you will help coordinate a range of governance meetings with our third‑party suppliers, ensuring everything runs smoothly and is well organised. A key part of the role includes managing diaries, helping bring together weekly and monthly packs, and recording clear meeting outcomes and actions. You will support the team by responding to mailbox queries, checking that the information we receive from our suppliers is accurate and up to date, and use this to help create performance packs. This information will also be used in internal stakeholder sessions that you will be involved with organising and creating content for. This role also involves keeping our process library up to date, ensuring governance processes are overseen effectively and transparently.
About you:
The minimum requirements for this role are:
- Confident communicating with stakeholders and suppliers (both written and verbally)
- Experience of scheduling or diary management
- Experience in proof reading, taking actions and consolidation of packs from various sources
- Being able to work effectively as part of a team as well as on your own
- A track record of working in a fast‑paced environment and working to deadlines
- Good working knowledge of Word, PowerPoint and Excel
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 1831
Apply Before: 02/05/2026, 11:55 PM
Locations: Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
Business Support Analyst in Swindon employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst in Swindon
✨Tip Number 1
Get to know the company! Research Nationwide and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills. As a Business Support Analyst, you'll be interacting with stakeholders and suppliers. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Be ready to showcase your organisational skills. Prepare examples of how you've managed schedules or coordinated meetings in the past. This will help you stand out as someone who can keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Analyst in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Analyst role. Highlight relevant experience, especially in scheduling, diary management, and communication with stakeholders. We want to see how your skills align with our customer-first behaviours!
Showcase Your Attention to Detail: Since this role requires high attention to detail, include examples in your application that demonstrate your ability to manage multiple schedules and actions effectively. We love seeing candidates who can keep everything organised and on track!
Be Clear and Concise: When answering the application questions, be clear and concise. Use straightforward language and get straight to the point. We appreciate directness and clarity, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we respond to everyone, so you won’t be left hanging!
How to prepare for a job interview at Nationwide
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Business Support Analyst. Familiarise yourself with the Supplier Relationship Management (SRM) handbook and be ready to discuss how you can contribute to governance activities. This shows that you're not just interested in the job, but also in how you can add value.
✨Showcase Your Organisation Skills
Since this role involves managing schedules and documentation, prepare examples from your past experiences where you've successfully organised meetings or managed multiple tasks. Highlight your attention to detail and how you ensure everything runs smoothly, as this will resonate well with the hiring team.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've communicated with stakeholders or suppliers in the past, and how you handle queries or issues that arise. This will show that you can maintain strong relationships and keep everyone informed.
✨Embrace the Company Culture
Nationwide values a customer-first approach, so think about how your personal values align with this. Prepare to discuss instances where you've put customers' needs first or challenged the status quo for better outcomes. This will help you connect with the interviewers and show that you're a good fit for their culture.
