Business Operations Analyst in Swindon

We are seeking a proactive Business Operations Analyst to join our Internal Audit Strategy & Operations team on secondment to cover maternity leave. In this role, you will provide insight, advice, and guidance to Internal Audit’s (IA) senior leadership team on the current operational risk and control environment across the IA function. You will be responsible for producing high-quality management information (MI), ensuring data integrity, and delivering meaningful insights to support decision-making.

The role also supports a broad range of IA operational activities, including function-wide governance and executive committee reporting. You will have a unique opportunity to gain a deep understanding of Internal Audit’s impact across the Society while contributing to the effectiveness and continuous improvement of the function.

This is an excellent opportunity for someone with a strong appreciation of risk management, a passion for working with data, and a desire to further develop their experience within a progressive team. Working collaboratively across Internal Audit, you will support colleagues in the effective use of MetricStream (Nationwide’s risk management system), while helping to uphold high standards of data quality, consistency, and reporting insight. In doing so, you will play a key role in enabling informed decision-making and driving continuous improvement across the Internal Audit function.

This role sits within the Strategy & Operations (S&O) team - a small, central team that enables the audit function to operate effectively, stay aligned with organisational priorities, and continuously improve its impact. The team supports audit delivery while focusing on how Internal Audit operates and evolves, rather than conducting audits directly.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You’ll be in the Business Operations team and will provide direction, advice and guidance to the IA’s senior leadership team on the IA’s current operational risk and control environment including producing regular risk packs. Undertake controls testing and maintaining the communities risk profile within MetricStream. We will also train you to become a key administrator for the audit tool.

You will be responsible for producing analysis, reports and papers for a variety of Function and Executive committees that summarise audit activity and highlight key themes, trends and insights. You’ll manage the issue management MI (including the Group Executive Risk Committee report and information to the Functions) and will use Power BI to develop and maintain self-service reporting for IA and the wider Society.

You will also provide guidance to colleagues on MetricStream, acting as a key point of contact for queries related to its use and the data within the system.

About you

As a minimum, you’ll:

• Be able to confidently demonstrate an understanding of risk and control

• Be familiar with MetricStream or IRM

• Be comfortable dealing with the sourcing and analysis of data to provide insights for reporting whilst also having an eye for detail and data quality

• Have strong team-working, organisational and problem-solving skills and be able to show us how you’ve used these to manage workload and deliver high quality work to tight deadlines

• Be confident in engaging and influencing others at various levels and in different areas of our business, building and maintaining effective business relationships

• Have previous experience of using Excel and PowerPoint for data analysis and reporting purposes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Paul Bishop, and the main recruitment contact is Thomas Pegg.

Please note that should you be successful in securing this role, the job title on our internal systems will be Principal Auditor - Business Ops & Professional Practices.