Business Intelligence Manager Analytics in Swindon

We are looking for a business intelligence manager who has extensive experience with SAS, has a track record of adding value through analysis and insight and demonstrates a clear consideration for customer outcomes. You will be responsible for managing a backlog of activity alongside a small team of analysts. You will produce data driven insight to solve business problems and develop data solutions that support the strategic objectives of the wider product teams within Retail Products.

Retail Products look after the banking and savings of 16 million members and business customers by offering competitive propositions that meet core needs, reward loyalty, broaden & deepen relationships and ensure the long-term sustainability of the Society. We’re looking to add to our talented and experienced team that support the data and insight needs that underpin much of the decision-making across our current account and savings product ranges.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible.

The extras you’ll get include:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.

What you’ll be doing:

• Drawing on both internal and external data sources, you will build a comprehensive understanding of product portfolios and translate complex insights into clear, impactful communications for key stakeholders.
• Leveraging strong commercial acumen, numerical expertise, and analytical skills, you will develop data-driven solutions that support product and proposition development while addressing key business challenges.
• You will lead, coach, and develop a team of SAS Analysts, fostering their growth and empowering them to become trusted subject matter experts in product data and analytics.

About you:

• Demonstrable experience reading and writing complex SAS code and knowledge of a range of analytics techniques to get to the optimal outcome and deliver insight.
• A strong background in analysis and insight with a high attention to detail and the drive to develop your knowledge and take on new challenges.
• Experience leading end-to-end delivery in a fast-paced role working to tight deadlines and developing high quality insight.
• Experience leading/coaching less experienced analysts.
• The ability to provide highly effective subject matter expertise to both internal and external stakeholders, from interpreting complex data sources to translating complex data findings into meaningful and actionable insights.
• The ability to work collaboratively, with good relationship building and influencing skills and the confidence to communicate up to Board level.
• Excellent organisational skills and the ability to proactively manage your own work and the work of others.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.