At a Glance
- Tasks: Provide HR support and guidance to colleagues, resolving queries and enhancing their experience.
- Company: Join a purpose-driven mutual that values its customers and employees.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Hybrid working model with opportunities for training and career progression.
- Why this job: Make a real impact while developing your HR knowledge and advisory skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
As an AskHR Advisor, you'll provide HR support and guidance to colleagues across the organisation. Working at the heart of the People function, you'll use your knowledge of HR policies, processes and lifecycle activities to resolve a wide range of queries while delivering an excellent colleague experience. You'll join our People Services team, an evolving, specialist and professional function that is at the heart of People. We are passionate about delivering great service and combine human expertise with innovative technology to provide efficient, accurate and colleague-focused support.
This role offers an excellent opportunity to develop your HR knowledge, improve your advisory skills, and gain exposure to the wider People function. Through ongoing training, coaching and development, you'll build your expertise while making a real difference to colleagues every day. The working hours (per week) for this role can be between 30 and 35 hours. This is a 12-month Fixed Term Contract opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Glasgow office.
If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.
You’ll be delivering consistent, high quality professional HR advice and support to colleagues and line managers via an online helpdesk. This will mean resolving queries, issues and complaints, escalating when you need to. There’s lots of opportunity to collaborate with other teams across the People function to investigate and resolve queries and provide a seamless service to our colleagues.
You’ll create empathy and rapport with colleagues through written responses but also make call-backs when you need to get to the bottom of, and resolve, more complex queries.
As a minimum, you’ll have:
- Experience supporting colleague or customer queries in a policy-led environment, using guidance and judgement to provide clear, consistent support
- A genuine passion for providing a high level of customer service and a great colleague experience
- Experience of communicating clearly and simply with people from different backgrounds and at all levels
- Time management skills to juggle conflicting workloads and priorities
- Problem solving skills to diagnose problems, while staying calm under pressure
- The ability to understand complex queries
- The ability to work with a high level of accuracy and handle data carefully
- The integrity to manage confidential and sensitive cases
- Experience of working to targets and deadlines
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Ask HR Advisor in Swindon employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Ask HR Advisor in Swindon
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Nationwide and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Ask HR Advisor in Swindon
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Nationwide. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Nationwide
✨Showcase Your Adaptability
Given that this is a temporary HR role at Nationwide, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Nationwide uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Nationwide.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Nationwide.
