At a Glance
- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading mutual bank committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
The predicted salary is between 1300 - 1800 £ per month.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Sevenoaks, Kent. This role is a permanent position working part time, 21-24 hours per week, Monday to Friday. There will be occasional cover in Westerham and East Grinstead.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve.
What you’ll be doing:
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info:
Job Identification: 2443
Apply Before: 03/20/2026, 11:55 PM
Locations: 86 High Street, Sevenoaks, Kent, TN13 1LP, GB; 82 London Road, East Grinstead, West Sussex, RH19 1SR, GB; 14 Market Square, Westerham, Kent, TN16 1AW, GB
Customer Representative - Sevenoaks employer: Nationwide
Nationwide is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to fair banking and community impact, employees enjoy a range of benefits including private medical insurance, a competitive pension, and opportunities for career progression. Located in Sevenoaks, this role allows you to be part of a dedicated team that values customer service and personal fulfilment, making a meaningful difference in the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they put customers first. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show your personality! When you're in the interview, let your true self shine through. Share personal stories that highlight your customer-first mindset and adaptability. Remember, they want to see who you are as a person, not just your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Representative - Sevenoaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be sure to mention your ability to adapt to different customer needs.
Showcase Your Passion:In your application, let us know why you’re passionate about providing excellent customer service. Share any personal stories or experiences that demonstrate your commitment to making a difference for customers.
Be Clear and Concise:When answering the application questions, keep your responses clear and to the point. We appreciate straightforward answers that get to the heart of what you want to convey about your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get access to helpful resources in your candidate hub once you apply.
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your responses. Prepare examples from your past experiences that showcase these traits.
✨Research the Role and Company
Dive deep into what it means to be a Customer Representative at Nationwide. Understand their commitment to fair banking and how they support their customers. This knowledge will help you align your answers with their values during the interview.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios. For instance, how would you handle a difficult customer? Practising your responses will help you feel more confident and articulate during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
