Nationwide is seeking an experienced Head of Operations to lead our Specialist Customer Support Services, delivering excellent service, strong operational performance, and fair customer outcomes for members needing specialist support. You will set the strategic direction for the function across multiple locations, drive transformation, manage budgets, risk and compliance, and build a high‑performing, inclusive culture in a hybrid UK-wide environment with offices in Swindon, Bournemouth, #J-18808-Ljbffr
Senior Ops Lead – Specialist Customer Support (Hybrid) employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
