Senior Content Designer

As a Senior Content Designer, you’ll be passionate about ensuring our customers have the best experience they can across our digital platforms. You’ll work closely with design and research to create journeys that are clear, concise and where possible, enjoyable! Most importantly, you’ll have experience writing compelling and impactful content for authenticated mobile and internet banking sites. This role sits within our Cloud, Digital and Integration team. You’ll report into the Content Design Lead within our Digital Design and Research function, contributing to a centre of excellence and specialist content team. This is an exciting opportunity to transform and grow our digital offering for our customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works.

What you’ll be doing:

• From writing and refining copy for our banking app, to contributing to the transformation of our digital offering, your work will be varied while centred in authenticated experiences.
• You’ll work closely with product, design and research, as well as key stakeholders, to ensure the very best solutions and experiences for our customers.
• You’ll hold a deep understanding of our customers, their needs, aspirations and challenges, to ensure our content is thoughtful, valuable and relevant.
• You’ll think strategically about how our digital experiences can evolve and identify opportunities for our content to resonate with a growing audience across all segments.
• We’ll need you to write concise copy in our tone of voice to make sure we have one, consistent message, and continue to follow (and contribute to) guidance as our brand evolves.

About you:

• Demonstrable experience creating content for authenticated mobile banking and internet banking sites.
• Strong experience of researching, designing and testing content experiences as part of multidisciplinary teams in fast-paced agile environments.
• Strong writing skills, creating well-crafted content in the right tone of voice to the right audience.
• Proven experience of designing for inclusivity, accessibility and vulnerability.
• Proven experience in delivering customer centric solutions that balance customer need, and commercial success.
• Strong influencing skills, across all levels of management within a complex matrix organisation.
• Excellent communication skills and ability to effectively communicate complex messages to stakeholders and customers.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We’d also like to see a portfolio of some of your work. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.