We’re recruiting Senior Change Managers within Business Readiness & Service Delivery, both with the same role specification. In either position, you’ll lead the readiness and change activity that helps Business Banking implement change safely and effectively. Within the Business Readiness, Change Management and User Testing pillar, you’ll set direction for an allocated team and portfolio, ensuring our customers, colleagues and services are prepared for implementation.
You’ll bring together impact assessment, stakeholder priorities, knowledge, training and communications readiness, alongside user testing, acceptance and risk mitigation. Working with senior business, programme and control stakeholders, you’ll challenge readiness evidence, resolve dependencies and provide clear recommendations to those accountable for acceptance and go-live decisions.
This is an opportunity to combine team leadership with practical delivery assurance. You’ll navigate competing priorities, make risks and capacity constraints visible, and use customer and service insight to help embed change that protects service continuity and improves customer and colleague experience.
We support small and medium businesses and larger enterprises to build livelihoods, createjobsand power local economies. We are ambitious, we want to grow and scale ourbusiness, and weareinvesting inour Business Banking teamsto get readyfor growth and ready todeliver more ‘simply brilliant experiences’.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
We are happy to consider flexible working approaches to help you perform at your best.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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Senior Change Manager employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
