Nationwide Building Society is seeking a Senior Case Handler to support members in challenging circumstances. You will conduct 8–10 purposeful outbound calls weekly, assess needs, and provide tailored guidance, aiming to empower customers with dignity and confidence.
You will also manage a specialist inbox for two days weekly, collaborating with a compassionate team to deliver exceptional support and outcomes for members across the UK.
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Senior Case Handler - Hybrid Specialist Support employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
