Customer Representative - Salisbury

At Nationwide, a Customer Representative role is about supporting customers with great services across all channels. This includes transactions on the till, handling inbound calls from customers, and supporting product applications through digital sales. Providing first‑class service in person, via phone and online – you will be trained for each area. It is an important role within the branch, and we are the gateway to protecting and looking after our customers while working closely as a team.

This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time, the salary will be pro‑rata. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.

There are all sorts of employee benefits available at Nationwide:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary‑sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage – our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member‑facing role at Nationwide.

Every branch is different, but all of us are working together to have the best version of our branches! As a Customer Representative you will perform a wide range of tasks. This is the great part about this role: it’s versatile. You might work at the counter completing transactions and educating customers about our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels – online and via phone. We build up our knowledge day in day‑out to ensure we can answer all our customers’ queries.

We’re not just looking for experience and skills; we’re also interested in who you are as a person. Because our customers are made up of many different kinds of people, we want our employees to be just as diverse. Are you someone who really wants to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll guide them through online banking and discuss our range of services while adapting your style to suit all customers’ needs. You need to be comfortable using digital tools and applications.

Our customer‑first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – step into their shoes, use their feedback and insights to empathise and understand their needs, so every decision starts and finishes with our customers in mind.
• Say it straight – be brave in speaking out and saying what we think. Honest, direct, and open to diverse perspectives to reach the best conclusions.
• Push for better – don’t settle for mediocrity, challenge the status quo, take responsibility for continuous improvement and personal development.
• Get it done – prioritise what will have the greatest impact, be decisive, and take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer‑first behaviours resonate with you, and where you may have already demonstrated these.