At a Glance
- Tasks: Support customers with banking needs in a dynamic branch environment.
- Company: Join Virgin Money, now part of Nationwide, committed to fairer finances.
- Benefits: Enjoy competitive pay, 25 days holiday, health perks, and ongoing training.
- Other info: Be part of a supportive team focused on positive change.
- Why this job: Make a real impact by helping customers manage their money confidently.
- Qualifications: No banking experience needed; customer service passion is key.
The predicted salary is between 25020 - 30580 £ per year.
As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Rutherglen branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life-changing decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us.
Responsibilities:
- Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
- Help customers get the most from our digital services, making banking easier, simpler and more accessible.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers.
About you:
Our Customer Consultants deliver simply brilliant experiences for our customers. You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how:
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills, to fully understand our customers’ banking needs.
- You’re comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
- You’re motivated to learn, grow and build your knowledge of banking products and services over time.
The extras you’ll get:
- 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year to support causes that matter to you.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- An annual performance related bonus to recognise the impact you make.
- Access to private medical insurance helping you look after your health and wellbeing.
- A highly competitive pension to help you build a strong foundation for retirement.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- A great selection of additional benefits through our salary sacrifice scheme.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If you’re inspired by fairer finances, passionate about helping people, and ready to grow in a role that truly matters, you’re one of us. Click the ‘Apply Now’ button, attach your current CV and answer a few quick questions.
We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
Customer Consultant - Rutherglen employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Rutherglen
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Nationwide often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Nationwide.
We think you need these skills to ace Customer Consultant - Rutherglen
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Nationwide and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Nationwide. A little light-heartedness can go a long way!
How to prepare for a job interview at Nationwide
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
