At a Glance
- Tasks: Support customers in person, over the phone, and online with their banking needs.
- Company: Join a friendly branch team in Rugeley, Staffordshire.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training.
- Other info: Part-time role with excellent career growth opportunities.
- Why this job: Make a real impact from day one while helping customers manage their money.
- Qualifications: No banking experience needed; customer service passion is a plus.
The predicted salary is between 26500 - 26500 £ per year.
As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.
Where you’ll be working
- Branch: Rugeley, Staffordshire
- This is a permanent, part‑time position (15 hours per week, Monday, Thursday and Friday)
- Salary is pro‑rata
- Applicants must be within a 45‑minute commute of the branch
Employment Details
- Permanent, part‑time position (15 hours per week)
- Days: Monday, Thursday & Friday
- Location: Rugeley, Staffordshire
- Salary: pro‑rata, minimum £26,500 per annum from 1 July 2026
- Commute: within 45 minutes of the branch
Benefits
- 25 days holiday per year, increasing to 30 over time; up to 10 additional days can be purchased
- Wellhub access for health and wellness options
- Up to 2 days paid volunteering per year
- Ongoing training and development opportunities
- Annual performance‑related bonus
- Private medical insurance
- Competitive pension scheme
- Life assurance
- Additional benefits through salary sacrifice scheme
Responsibilities
- Welcome customers to the branch and understand their needs, offering trusted, friendly help
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
- Guide customers through banking products and services that suit them, helping them manage money with confidence
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service at peak times
- Follow processes, spot potential issues and, where necessary, raise concerns to protect customers and the bank
- Maintain the high‑quality face‑to‑face banking experience on the high street
Qualifications
- No banking experience required, but customer service experience or a passion to work in a customer‑focused environment is helpful
- Ability to show pride in helping customers feel confident, supported and listened to, even when busy or complex
- Patience, empathy and strong people skills to understand banking needs
- Comfortable working in a fast‑paced environment with shifting priorities
- Calm under pressure, adaptable and positive mindset about change
- Technologically confident and digitally savvy
- Enjoy working as part of a high‑performing team
- Clear, natural communication with people across all channels
- Ownership and integrity to protect customers and their money
Customer First Behaviours
- Feel what customers feel – step into customers’ shoes and base decisions on their feedback
- Say it straight – speak openly and honestly, sharing diverse perspectives
- Push for better – challenge the status quo and focus on continuous improvement
- Get it done – prioritise high impact actions, be decisive and accountable
Job Info
- Job Identification: 3756
- Apply By: 06/18/2026, 10:55 PM
Customer Representative - Rugeley employer: Nationwide
As a Customer Representative at our Rugeley branch, you will join a supportive and dynamic team dedicated to delivering exceptional service to our customers. We offer a range of benefits including generous holiday allowances, ongoing training, and opportunities for personal growth, all within a friendly work culture that values collaboration and community engagement. With a focus on employee well-being and a commitment to making a positive impact, this role provides a meaningful career path in the heart of Staffordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Rugeley
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Nationwide often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Nationwide.
We think you need these skills to ace Customer Representative - Rugeley
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Nationwide and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Nationwide. A little light-heartedness can go a long way!
How to prepare for a job interview at Nationwide
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
