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- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Dynamic role with opportunities for training, development, and paid volunteering.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
This role is a 12 month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- Resilience, versatility, and flexibility to prioritise effectively and deal with ever-changing requests.
- Previous experience as a branch manager in a retail environment is desirable.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - stepping into our customers’ shoes, using their feedback and insights to empathise with them.
- Say it straight - being brave in speaking out and saying what we think.
- Push for better - challenging the status quo and taking responsibility for continuous improvement.
- Get it done - prioritising what will have the greatest impact and taking accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Branch Manager - Rothwell employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Rothwell
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or handled a tough situation. Be ready to share these experiences in a way that highlights your skills and aligns with their need for a strong Branch Manager.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the branch culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager - Rothwell
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-first mindset in your application. We want to see how you've put customers at the heart of your previous roles and how you can bring that same energy to our branch in Rothwell.
Tailor Your CV: Don’t just send a generic CV! We love it when applicants tailor their CVs to match the job description. Emphasise your leadership skills and any experience you have in managing teams in a busy retail environment.
Be Honest and Direct: When answering the application questions, be straightforward and genuine. We appreciate honesty and clarity, so don’t hesitate to share your thoughts and experiences openly.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be ready to discuss how you've demonstrated empathy, honesty, and a drive for improvement in your previous roles. This will show that you align with their values and are committed to providing top-notch customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy retail environment. Highlight your ability to motivate others, manage expectations, and create a positive atmosphere. This is crucial for the Branch Manager role, so make sure your stories reflect your leadership style.
✨Understand the Business Plan
Research what makes a successful branch business plan. Be prepared to discuss how you would implement strategies to improve customer experience and meet targets. Showing that you have a commercial mindset will impress the interviewers and demonstrate your readiness for the role.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions that test your problem-solving skills and ability to handle customer complaints. Think of specific situations from your past where you turned a negative experience into a positive outcome. This will showcase your resilience and adaptability.
