At a Glance
- Tasks: Support customers in person, over the phone, and online with banking queries.
- Company: Join a leading bank committed to customer service and community support.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Making a meaningful difference for our customers, every day
As a Customer Representative, you will support customers in person, over the phone and online, helping with transactions, queries, and guiding them toward banking products and digital tools. No two days are the same; you will adapt your approach to meet the needs of different customers and situations.
Details
- Location: Ringwood, Hampshire (3 Market Place, Ringwood, Hampshire, BH24 1AN, GB)
- Contract: 12-month Fixed Term Contract
- Hours: Full‑time, 35 hours per week, Monday to Saturday
- Commute: Must be within a 45‑minute commute of the branch
All 696 branches remain open until at least 2030; this branch is closed to the public every Monday and Wednesday, during which you will primarily support customers by taking calls on our savings line.
What you’ll be doing
- Welcome customers into the branch, understand their needs, and offer friendly, trusted help with banking.
- Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them.
- Work closely with colleagues in a busy branch environment to deliver excellent customer service at peak times.
- Take responsibility for following processes, spotting potential issues, and escalating concerns to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street.
About you
- Experience or passion for customer‑service environments (banking experience not required).
- Demonstrate pride in helping customers feel confident, supported and listened to, even when busy or complex.
- Show patience, empathy, strong people skills and ability to fully understand customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities can shift.
- Stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- Confident using technology and digitally savvy.
- Enjoy working as part of a high‑performing team and build great customer experiences together.
- Communicate clearly and naturally with people, guide customers face‑to‑face, on the phone and through digital services.
- Takes ownership, acts with care and integrity to protect customers and their money.
Benefits
- 25 days holiday per year, increasing to 30 over time; can buy up to 10 extra days each year.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Highly competitive pension scheme.
- Life assurance.
- Additional benefits via salary sacrifice scheme.
Disability Confidence
We are a Disability Confident Level 3 Leader, and we continually evolve policies to support inclusion. If you need support during your application journey, contact Recruitment Support.
Job Info
- Job Identification: 4071
- Apply Before: 07/08/2026, 10:55 PM
- Locations: 3 Market Place, Ringwood, Hampshire, BH24 1AN, GB
