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- Tasks: Support customers with transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, a leading mutual bank committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Other info: Part-time role with flexible hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Redruth, Cornwall. This branch is a multiskilled location and closed to the public every Wednesday and Friday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone. This role is a 12 month fixed term contract working part time, 21 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch, 1/2 days of your role will include taking customer calls only. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
On your multiskilled days you will be:
- Building meaningful relationships with customers via their preferred channel of choice
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer
- Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 2408
Apply Before: 03/13/2026, 11:55 PM
Locations: 22 Fore Street, Redruth, Cornwall, TR15 2AL, GB
Customer Representative - Redruth employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Redruth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Be yourself! When you're in the interview, let your personality shine through. Nationwide values authenticity, so don’t be afraid to share your passion for helping customers and making a difference in their lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Representative - Redruth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've helped customers in the past.
Show Your Passion: In your cover letter, let us know why you’re excited about working at Nationwide. Share your thoughts on fairer banking and how you can contribute to making a difference for our customers.
Be Ready for Assessments: Once you apply, you'll need to complete some online assessments. Brush up on your numerical skills and think about how you would handle different customer scenarios. This is your chance to shine!
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert early if we get a lot of applications, so get your CV and cover letter in as soon as you can through our website.
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your responses. Prepare examples from your past experiences that showcase these traits.
✨Practice Your Communication Skills
As a Customer Representative, you'll be interacting with customers across various channels. Practice clear and concise communication, both verbally and in writing. Consider role-playing common customer scenarios with a friend to build your confidence.
✨Research the Role and Company
Dive deep into what it means to be a Customer Representative at Nationwide. Understand their services, values, and commitment to the community. This knowledge will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Situational Questions
Expect situational judgement questions that assess how you'd handle specific customer scenarios. Think through potential challenges you might face and how you would resolve them while keeping customer satisfaction at the forefront.