Customer Representative - Reading

At Nationwide, a Customer Representative role supports customers with our services across channels, from till transactions and inbound calls to assisting with product applications through digital sales. You’ll provide first-class service in person, via phone and online, and you will be trained. This role is important within the branch and helps protect and look after our customers by working closely as a team.

We need a Customer Representative for our branch in Reading, Berkshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are important to your career with us.

Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45 minutes, please check our other vacancies closer to you. Your training will be based virtually in-branch. We ask that during the first weeks no holiday is taken to support successful onboarding.

The extras you’ll get include:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide. As a mutual, we’re owned by our members—those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo and share profits with our customers, putting their needs first. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage: our online assessments. Within a few hours you’ll receive a link to your unique candidate hub, where you’ll complete online assessments within 48 hours of applying; these include a situational judgment test, checking and numerical assessments—focused on what’s important to us in a member-facing role at Nationwide. In your candidate hub you’ll also get hints and tips and watch videos from our colleagues giving you a good idea of what it’s like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing: Each branch is different, and we work together to have the best version of our branches. A Customer Representative may work at the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and by phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries, as they are the most important part of our day.

About you: We’re not just looking for experience and skills—we’re interested in who you are as a person. Our customers are diverse, and we want our employees to be as well. If you want to make a difference for our customers and enjoy guiding them through online banking while discussing our range of services, you’ll fit in. You’ll need to be comfortable using digital tools and applications. We are the front line in protecting our customers and building our society.

Our customer-first behaviours place customers and members at the heart of how we work. The behaviours we expect in every role include:

• Feel what customers feel – We empathise with customers and use their feedback to understand their needs, so decisions start and finish with customers in mind
• Say it straight – We are brave in speaking out and honest with good intent, sharing diverse perspectives to reach the best conclusions and using clear language
• Push for better – We don’t settle for mediocrity, challenge the status quo, and pursue continuous improvement
• Get it done – We prioritise what will have the greatest impact, are decisive, and take accountability for delivering great customer outcomes

You can strengthen your application by showing how our customer-first behaviours resonate with you and where you have demonstrated them.