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- Tasks: Support customers with transactions and inquiries across various channels.
- Company: Join Nationwide, a leading bank committed to keeping branches open.
- Benefits: Part-time hours, competitive salary, and comprehensive training provided.
- Why this job: Be the face of customer service and make a real difference in people's lives.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Flexible part-time role with opportunities for growth within a supportive team.
The predicted salary is between 1200 - 1600 £ per month.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Reading, Berkshire. This role is a permanent position working part time, 22.75 hours per week, Monday to Wednesday, and every other Saturday. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Customer Representative in Reading employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Reading
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your interview.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Nationwide. They can give you insider tips on what the company looks for in a Customer Representative and might even refer you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t wait too long, as positions can close quickly!
We think you need these skills to ace Customer Representative in Reading
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've supported customers in the past, whether it's face-to-face or over the phone. Remember, this role is all about providing first-class service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Representative role. Mention specific skills and experiences that match what we’re looking for, like handling transactions or supporting product applications.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Early!: We might close the advert earlier if we get a lot of applications, so don’t wait around! Apply through our website as soon as you can to ensure your application is considered. We can’t wait to hear from you!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle various situations effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, or what success looks like in the role. This shows that you're engaged and eager to learn more about how you can contribute to the team.
✨Dress the Part and Be Punctual
Make a great first impression by dressing smartly for your interview. Also, plan your journey to ensure you arrive on time. Being punctual reflects your professionalism and respect for the interviewer's time.
