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For Companies At a Glance
- Tasks: Support customers with top-notch service and enhance their banking experience using digital tools.
- Company: Major banking institution known for its commitment to customer satisfaction.
- Benefits: Private medical insurance, performance-based bonuses, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customers' banking experiences.
- Qualifications: Empathetic, clear communicators eager to learn and grow.
- Other info: Local candidates preferred for easy commuting within 45 minutes.
The predicted salary is between 30000 - 48000 £ per year.
A major banking institution seeks a Customer Representative in Reading, Berkshire. This full-time role involves supporting customers across channels, providing first-class service, and using digital tools to enhance the banking experience.
Suitable candidates should be empathetic, clear communicators, and ready to learn. The position includes various benefits such as private medical insurance and performance-based bonuses. Applicants should be local to ensure they can commute within 45 minutes.
Branch Customer Advisor (Banking & Digital) in Reading employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Advisor (Banking & Digital) in Reading
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the latest banking apps and tools. During interviews, share how you’ve used technology to improve customer experiences in the past.
✨Tip Number 4
Be ready to learn! Highlight your willingness to grow and adapt. Mention any relevant training or courses you've taken that show you're committed to developing your skills in banking and customer service.
We think you need these skills to ace Branch Customer Advisor (Banking & Digital) in Reading
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and understand their needs, so share examples of how you've done this in the past.
Be Clear and Concise: Clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showcasing your communication skills effectively.
Highlight Your Digital Skills: Since this role involves using digital tools, don’t forget to mention any relevant tech skills or experiences. We’re looking for candidates who are comfortable navigating digital platforms to enhance customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've provided excellent service in the past. Think about situations where you went above and beyond for a customer, as this will show your empathy and commitment.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools to enhance the banking experience, make sure you’re comfortable discussing any relevant technology or software. If you’ve used online banking platforms or customer service chat systems, be prepared to talk about your experiences.
✨Practice Clear Communication
As a Customer Representative, clear communication is key. Practice explaining complex banking concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to communicate effectively and confidently.
✨Research the Company Culture
Take some time to understand the bank's values and culture. This will help you align your answers with what they’re looking for. Showing that you’ve done your homework can really impress the interviewers and demonstrate your genuine interest in the role.
